Nightshift Operations Coordinator (4-on 4-off)

UKund Control; Billericay; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Pension scheme – helping you plan for…

Recognition schemes – celebrating and…

Private GP service – fast, convenient…

Life insurance – providing added peace

Subsidised gym membership – supporting

Holiday buy scheme – purchase up to 5…

Competitive salary – aligned with your

Job summary

Ground Control is seeking a Nightshift Administrator in Billericay to cover a fixed-term maternity period of about three months. You’ll work 10-hour night shifts on a 4-on, 4-off rota, supporting operational delivery and ensuring critical information is processed accurately and efficiently.

Join our Winter Maintenance operation, keep communications flowing with internal teams and customers, and take ownership of urgent requests while maintaining high service standards around the clock.

Qualifications

• Experience in an administration, coordination, customer service or operational support role within a fast-paced environment.
• Strong stakeholder management skills with the ability to build positive relationships with colleagues, customers and external partners.
• Excellent organisational skills with the ability to prioritise competing tasks and maintain accuracy under pressure.
• Experience using Microsoft Office applications, including Outlook, Excel and Teams.
• Comfortable working 10-hour night shifts on a 4-on, 4-off rota as part of a 24/7 operational service.

Responsibilities

• Act as the first point of contact for internal and external enquiries, providing timely support and ensuring stakeholders receive accurate information when they need it.
• Support operational teams in real time throughout the night, helping services run smoothly and ensuring issues are resolved quickly and effectively.
• Manage reactive requests and additional works, ensuring they are raised correctly, tracked accurately and progressed through to completion.
• Monitor operational activity and key performance information, identifying trends and supporting continuous improvement across the service.
• Take shared ownership of team inboxes and systems, ensuring queries are prioritised, allocated appropriately and responded to within required timescales.
• Identify issues requiring escalation and take prompt action to ensure operational, customer or service concerns are addressed effectively.
• Raise and manage Health & Safety reports where required, supporting compliance and promoting safe working practices across operations.
• Support projects, audits and wider business initiatives, helping maintain accurate data and contributing to service improvements across the department.

Job description

Ground Control is seeking a Nightshift Administrator in Billericay to cover a fixed-term maternity period of about three months. You’ll work 10-hour night shifts on a 4-on, 4-off rota, supporting operational delivery and ensuring critical information is processed accurately and efficiently.

Join our Winter Maintenance operation, keep communications flowing with internal teams and customers, and take ownership of urgent requests while maintaining high service standards around the clock.