Nightshift Duty Manager - Lead Busy Retail Team

SSP; Lewes; On-site; GBP 19,000 - 21,000; Full time

Benefits offered by this job

Discounted meals on shifts

Employee discounts

Friends and family discount app

Training & development programs

Health & wellbeing support

Job summary

SSP, in partnership with M&S Simply Food at Brighton Station, is seeking a Duty Manager to lead day and night shifts, open and close operations, and ensure outstanding customer service across busy periods.

You will manage a team, drive performance, handle high-pressure situations, and be the go-to person for customers and staff queries. This role requires leadership experience in hospitality or retail and compliance with age requirements.

Qualifications

• Previous experience leading a team in a busy Hospitality or Retail environment is ideal.

Responsibilities

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focussed, staying informed about unit performance and championing improvements.

Skills

Team leadership

Customer service

Shift management

Retail experience

Job description

SSP, in partnership with M&S Simply Food at Brighton Station, is seeking a Duty Manager to lead day and night shifts, open and close operations, and ensure outstanding customer service across busy periods.

You will manage a team, drive performance, handle high-pressure situations, and be the go-to person for customers and staff queries. This role requires leadership experience in hospitality or retail and compliance with age requirements.