Nightshift Customs Administrator

Expeditors International; Manchester; On-site; GBP 22,000 - 32,000; Full time

Job summary

Expeditors International is seeking personnel to ensure proper and timely movement and clearance of freight with exceptional customer service within the Customs Brokerage department.

Shifts run 6PM–6AM in a 4 nights on, 4 nights off rotation. You will engage in data entry, liaising with customs and ensuring compliance with SOPs and regulations to deliver reliable service.

Qualifications

• Knowledge of customs brokerage process.
• Understanding of ocean, transcon and air documentation process.
• Knowledge of air, road and ocean transport.
• Knowledge of incoterms.

Responsibilities

• Ensure timely arrival for work.
• Ensure smooth and timely customs process flow (Work quality and timeliness).
• Interpret desk level SOPs and fulfill customers’ instructions and expectations.
• Ensure accurate and timely data entry into operating systems.
• Transpose customs declaration information from documents into the customs entry system.
• Verify documents for customs purposes and ensure compliance.
• Interact with customs authorities to address issues during the clearance process.
• Act as liaison between customs authorities and customers.
• Ensure timely customs clearance of cargo for shipments.
• Interact with customers during the clearance process ensuring satisfaction.
• Adhere to OPS and external regulations; follow company policies with integrity.

Skills

Interpersonal skills

Organizational skills

Proactive

Job description

Expeditors is a leader in the international transportation industry and has opportunities for motivated team players who are looking for a challenging and rewarding place to work. Expeditors culture of organic growth and promotion from within, combined with a strong management team and unique compensation structure, continuously attracts the highest calibre employees.

By recruiting, motivating and retaining the best personnel in the business, we feel we will keep our leadership position in the marketplace. Our business is quality customer service and our people are what make that happen. We hire individuals based on attitude and train them for the skills it takes to make a successful career here. As part of their career development and overall job evaluation, our employees are required to take a minimum of 52 hours of training per year.

Job Description

SUMMARY DESCRIPTION:

Ensure the proper and timely movement and clearance of freight, while providing an exceptional customer service within the Customs Brokerage department.

Working Hours

The shifts are 6PM - 6AM on a 4 nights on, 4 nights off rotation.

KEY RESPONSIBILITIES:

• Ensure timely arrival for work
• Ensure smooth and timely customs process flow (Work quality and timeliness)
• Understand all the elements of the import and export customs SOP (Desk Level Standard Operating Procedure) and correctly interpret this information to fulfill our customers’ instructions and expectations (Job execution)
• Ensure accurate and timely data entry into our operating system (Work quality and timeliness)
• Transpose customs declaration information from documents, or other sources into the customs entry system to allow for the build of a valid customs declaration (Job Execution)
• Assist with verification of customs declaration information and the submission of such to the customs authority (Job Execution)
• Interact with customs authorities to address any issues/questions that may arise during the clearing process (Exceptional customer service)
• Act as the liaison between the customs authorities (or other government agencies) and customers (Exceptional customer service)
• Ensure timely customs clearance of cargo to customer for shipments (Work quality and timeliness)
• Verify documents received for customs purposes are compliant and correct (Job Execution)
• Interact with our customers during the clearance process ensuring that they are very pleased with our service (Exceptional customer service)
• Ensure compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (eg. OEA) or customer policies / requirements (Job execution)
• Understand department process flow, constantly looking for areas of improved efficiency (Expeditors culture)
• Meet KPI standards, as per the company’s procedures (Expeditors culture)
• Overseas communications, timely responses to emails and requests (internal and external) (Work quality and timeliness)
• Escalation of problems to Management when necessary (Effort and teamwork)
• Meets company standards of 52 hours training per year per employee (Training)
• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride (Expeditors culture)
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary (Expeditors culture)

KNOWLEDGE, SKILLS AND BEHAVIOURS:

Knowledge:

• Knowledge of customs brokerage process
• Understanding of ocean, transcon and air documentation process
• Knowledge of air, road and ocean transport
• Knowledge of incoterms

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Pro‑active, strong organizational skills

Behaviours:

• Positive and willing to help attitude
• Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Additional Information

All your information will be kept confidential according to EEO guidelines.