Nights Team Member

Warner Hotels; Egham; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Free gym access

60% food discount onsite

Pension scheme

28 days annual leave

Cycle to Work

Employee discounts

Job summary

Warner Hotels is seeking a Night Team Member for the Runnymede on Thames, a Warner Hotels Group property near Windsor. You’ll provide reception service overnight, support the Front Office, and help guests with enquiries while maintaining a clean, safe environment. No prior experience required; you’ll gain training and development opportunities within the group.

Competitive hourly pay and benefits apply. This role offers a supportive team atmosphere, with opportunities to grow professionally as

Qualifications

• No prior experience required; bring your genuine self to work.
• Willingness to learn about customer service and Warner Hotels’ offerings.

Responsibilities

• Deliver warm, professional customer service on reception during night shifts.
• Assist Front Office to ensure smooth hotel operations at night.
• Handle guest enquiries and resolve issues promptly with empathy.
• Assist with hotel cleaning duties as needed.

Skills

Customer service

Reception duties

Team player

Job description

Join our team at the Runnymede on Thames, part of the Warner Hotels Group. Opening as a Warner in 2024, this beautiful hotel on the River Thames near Windsor offers award-winning spa facilities, restaurants, bars, and outdoor activities.

Up to £13.21 per hour (dependent on your age)

We have a fantastic opportunity for a Night Team Member at Warner Hotels. As part of our supportive team, you will develop and grow into delivering a great customer service on reception, within the hotel. Aside from the Night Supervisor and team you will be a key part of the smooth running of hotel during the night, assisting the Front Office, dealing with any guest enquiries and assisting with hotel cleaning duties.

Warner Hotels don't just deliver holidays - we create moments where Guests (and team) feel alive, relaxed and inspired.

Why work with Warner Hotels?

As a Night Team Member, you'll receive:

• Free use of gym and leisure facilities
• 60% discounted food onsite
• Pension scheme
• A fantastic opportunity for career development through externally recognised qualifications in addition to in-house training and development (Degrees and Apprenticeship level)
• 28 days annual leave per year (Inclusive of Bank Holidays)
• Cycle to Work Scheme
• 20% discount at breaks at Warner, Butlins & Haven + additional discounts during your stays for you and your family
• Help @ Hand from Unum - including virtual GP, Physiotherapy support, Mental Health sessions
• Life Assurance
• Free Car Parking onsite
• Family Friendly policiesRefer a friend scheme
• Aslan: Our Reward & recognition portal includes access to a financial wellbeing platform
• Access to a discounts platform including a points based discount plan to increase your retail discounts
• Access your wages on demand through Aslan
• Employee Assistance Programme
• L&G Care Concierge
• Glow Getters and Long Service Awards

What are we looking for?

• A people person who would put the guest journey at the heart of everything they do.
• A willingness to learn and improve knowledge on customer service, our products and tailored selling.
• Someone who will care about the wider team and look to support wherever needed.

What skills do I need?

• No experience necessary – just a promise to come to work as your whole authentic self.

Ready to discover your glow? Be part of something more than a hotel — where your personality shines and your ideas matter.

At Warner Hotels, diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require.

If you require any assistance or reasonable adjustments while applying, please don't hesitate to reach out to us at: [e-mail]