Nights Supervisor

MAGMAS; Birmingham; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Discounted hotel room rates for you

50% Discount on food & beverage on/off

Learning & Development platform

Team member discounts on stays

Incentive schemes

Job summary

Hilton is hiring a Nights Supervisor/Duty Manager to lead the overnight team and maintain Hampton by Hilton standards. You will oversee night operations, guest interactions, and safety protocols to ensure a smooth stay for every guest.

This role requires strong communication, problem-solving and a cheerful, proactive approach under pressure, with a focus on delivering consistent, high-quality service throughout the night.

Qualifications

• Experience in a hotel reception or guest-facing role.
• Knowledge of hotel reception procedures, reservations and guest services.
• Strong communication skills when speaking with guests and team members.
• Sharp attention to detail handling guest requests, reservations and payments.
• A natural problem-solver who can think on their feet.
• A team player who is proactive and supportive to keep operations smooth.
• High energy and adaptability in a fast-paced environment.
• A genuine passion for delivering great customer service.

Responsibilities

• Lead the night shift, ensuring smooth overnight operations and Hampton by Hilton service standards.
• Supervise the night team, ensuring duties are completed with guidance as Duty Manager.
• Handle guest enquiries, requests and complaints professionally to ensure satisfaction.
• Oversee night audit procedures, including checking transactions and financial reporting.
• Ensure charges, payments, billing and no-show bookings are processed accurately.
• Complete and review night checklists and communicate issues to departments.
• Maintain clear handovers to the early shift with important information.
• Monitor hotel security overnight and follow safety procedures.
• Maintain cleanliness and organisation of reception, bar, kitchen and back-of-house areas.
• Ensure brand standards and company policies are followed, addressing issues overnight.
• Go the extra mile to deliver exceptional guest experiences and a welcoming environment.

Skills

Guest service

Communication

Attention to detail

Problem solving

Team player

Energy

Adaptability

Customer service

Job description

24 Hour Contract

JOIN US!

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

The possibilities are endless with a career at Hilton. Come for the job, thrive in your career, and enjoy the journey of Making the Stay.

As a global hospitality company with 22 world-class brands in 126 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.

OUR HOTEL

Located in the city centre, with easy access to major road links. The hotel comprises of 285 bedrooms, 2 meeting rooms, bar & restaurant, fitness centre and offers a free hot breakfast.

Our Benefits

• Discounted hotel room rates for you and your friends & family
• 50% Discount on food & drink whilst on duty
• Hilton Learning & Development platform for all training requirements
• 50% F&B discount at Hilton hotels when staying on Team Member Rates
• Incentive schemes

And much more!

A DAY IN THE LIFE OF A NIGHTS SUPERVISOR/DUTY MANAGER AT OUR HOTEL

What You'll Be Doing…

• Lead the night shift, ensuring the smooth and efficient operation of the hotel overnight and maintaining Hampton by Hilton service standards.
• Supervise the night team, ensuring all duties are completed to the required standard and providing support and guidance where needed whilst being a Duty Manager
• Handle guest enquiries, requests and complaints professionally, resolving issues promptly to ensure guest satisfaction.
• Oversee night audit procedures, including checking daily transactions, reconciling accounts and ensuring accurate financial reporting.
• Ensure all charges, payments, billing and no-show bookings are processed accurately in line with hotel procedures.
• Complete and review night checklists, ensuring all operational tasks are carried out and any outstanding issues are communicated to the relevant departments.
• Maintain clear and effective handovers to the early shift, ensuring important information and outstanding tasks are communicated accurately.
• Monitor hotel security throughout the night, following all emergency, fire safety and health and safety procedures.
• Maintain the cleanliness and organisation of reception, bar, kitchen and back-of-house areas throughout the shift.
• Ensure hotel standards, brand procedures and company policies are consistently followed, taking responsibility for addressing any issues that arise overnight.
• Go the extra mile to deliver exceptional guest experiences, creating a welcoming and secure environment for every guest, even during the night.

What We Need From You

• Previous experience in a hotel reception or guest-facing role is preferred
• Knowledge of hotel reception procedures, reservations and guest services
• Strong communication skills, confident chatting with guests and working closely with team members
• Sharp attention to detail, particularly when handling guest requests, reservations and payments
• A natural problem-solver who can think on their feet and handle any situation with a positive attitude
• A team player who is happy to jump in and help wherever needed to keep things running smoothly
• High energy and adaptability, thriving in a fast-paced environment where no two days are the same
• A genuine passion for delivering great customer service and creating memorable guest experiences