Night Front Office Supervisor

Aimbridge; Twickenham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Staff meals on duty

Hotel discounts across portfolio

Paid breaks

Free staff parking

Job summary

Aimbridge Hospitality is seeking a Night Front Office Supervisor in Twickenham. You will oversee the night desk, manage guest bookings and inquiries, and ensure a first-class experience for our guests.

Responsibilities include leading the night team, handling complaints, training staff, and enforcing hotel policies to maintain high standards of service throughout the overnight hours.

Qualifications

• Proven leadership and team management abilities.
• Strong customer service orientation and problem-solving.
• Excellent organisation with attention to detail.
• Understanding of hotel policies, procedures and systems.

Responsibilities

• Oversee the Night Front Office Team and ensure smooth shift operations.
• Manage the front desk, reservations, and guest requests or complaints.
• Ensure guest rooms and public areas are clean and well maintained.
• Assist the head of department with staff training and policy enforcement.
• Maintain positive relationships with guests and colleagues.

Skills

Leadership

Customer service

Organisational skills

Policy knowledge

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Staff meals on duty
• Paid breaks
• Starting salary above national minimum wage
• Free staff parking

A day in the life of…

As Night Front Office Supervisor you’ll be responsible for overseeing the Night Front Office Team and ensuring that guests receive excellent service during their stay. Key responsibilities include managing the front desk, handling guest complaints, managing reservations, and ensuring that guest rooms and common areas are clean and well-maintained. You will also assist the head of department in training staff, enforcing guest service policies and procedures, and maintaining positive relationships with guests.

Most importantly, as Night Front Office Supervisor you’ll play a vital role in ensuring that guests have a first class comfortable and enjoyable stay at the hotel.

What do we need from you?

• Leadership skills: As Night Front Office Supervisor you’ll need to possess strong leadership skills to effectively manage and motivate the guest services team.
• First class Customer service skills: You should have excellent customer service skills to handle guest complaints and ensure guest satisfaction.
• Organisational skills: You’ll be organised and have strong attention to detail to manage guest reservations and maintain a clean and organised workspace within the hotel.
• Knowledge of hotel policies and procedures: As Night Front Office Supervisor you should have a good understanding of the hotel's policies and procedures, including room rates, check-in and check-out procedures, and available services and facilities. Ideally, you’ll be familiar with common hotel computer systems and software.

**Please note that we are only accepting applicants who are age 18 or above for this role. You will be requested to provide a Basic Disclosure Check during onboarding**

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’