Nights Guest Service Assistant

Aimbridge; West Drayton; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Hotel discounts

Stream pay & savings

Employee assistance programme

Uncapped incentives

28 days holiday minimum

Staff meals on duty

Paid breaks

Gym access

Free staff parking

Job summary

Aimbridge Hospitality EMEA is seeking a Nights Guest Service Assistant to deliver exceptional service at the front desk, handling check-ins/outs, reservations, and guest inquiries. You will support night-time operations across food & beverage, maintenance and other departments to ensure a first-class stay.

Ideal candidates are 18+, with strong communication, teamwork and a professional, friendly demeanor. The role offers opportunities for development within a global hospitality group.

Qualifications

• Attention to detail to ensure guest rooms and areas are clean and well-maintained.
• Excellent verbal and written communication to interact with guests and colleagues.
• Friendly, welcoming approach and ability to handle guest inquiries professionally.
• Strong organisational skills to manage reservations and maintain a tidy workspace.
• Basic computer skills including MS Office; familiarity with hotel management software (Opera/Fidelio) is a plus.

Responsibilities

• Check guests in and out and handle reservations.
• Respond to guest inquiries and resolve complaints with professionalism.
• Support night-time hotel operations and collaborate with F&B, maintenance and other departments.

Skills

Attention to detail

Communication

Customer service

Organisational skills

Technical skills

Opera

Fidelio

Teamwork

Tools

Opera

Fidelio

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Minimum of 28 days holiday
• Staff meals on duty
• Paid breaks
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking

A day in the life of…

As our Nights Guest Service Assistant you’ll be responsible for providing exceptional customer service to guests, including checking them in and out, handling inquiries and complaints, booking reservations. You’ll need to maintain a clean and organised front desk area, possess excellent communication and interpersonal skills, and be knowledgeable about hotel policies and amenities

As an integral part of night time operations in the hotel, your role extends beyond the front desk! You’ll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments.

You’ll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

What do we need from you?

• Attention to detail: it’s essential that you have a keen eye for detail to ensure that guest rooms and common areas are clean, tidy, and well-maintained.
• Communication skills: it’s important that you possess excellent communication skills, both verbal and written, to effectively communicate with guests and colleagues.
• Customer service skills: You should be friendly, welcoming, and able to handle guest inquiries and complaints in a professional and courteous manner.
• Organisational skills: it’s important that you have a strong attention to detail to manage guest reservations and maintain a clean and organised workspace.
• Technical skills: A Guest Service Advisor should have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage
• Teamwork: you’ll be a first class team player ready to work in tandem with all other operational colleagues in the hotel

Please note that we will only be accepting applicants who are age 18 or above for this role

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’