Night Support Worker

One YMCA Group; High Wycombe; Presencial; GBP 15.000 - 21.000; Jornada completa

Descripción de la vacante

One YMCA Group is seeking a dedicated Supported Housing Officer (Nights) to join our hostel-based team. You will be on site overnight, ensuring safety, security, and wellbeing of residents while delivering calm, professional support throughout your shift.

You will work with residents facing homelessness and complex needs, using CCTV and safety protocols, and coordinating with the Housing & Community team to maintain a safe, welcoming environment around the clock.

Formación

• Experience working with vulnerable client groups and individuals in need.
• Knowledge of building safety, security measures, and incident response.
• Familiarity with CCTV and database systems used in housing settings.

Responsabilidades

• Provide timely, efficient, and high-quality night reception and security.
• Act as the first point of contact for residents during night shifts.
• Maintain safety and security of the service and building, including incident management.
• Support residents 24/7 as part of the Housing & Community team.

Conocimientos

Vulnerable client groups experience

Building safety knowledge

Security procedures

CCTV and database systems

Health & Safety good practice

Herramientas

CCTV systems

Database systems

Descripción del empleo

This is a waking night role, meaning you will be actively involved and present throughout your shift, rather than working in a traditional night role where rest periods might be expected. As a Supported Housing Officer (Nights), you will be based in a hostel setting, ensuring the safety, security, and wellbeing of residents and the site itself. Many of the people we support face complex challenges such as homelessness, mental health issues, or substance use, and your calm, supportive presence will make a real difference overnight – responding to situations as they arise, monitoring building security, and helping to maintain a safe, welcoming environment.

You will bring experience of working with vulnerable client groups, along with knowledge of building safety and security, appropriate use of CCTV and database systems, and a sound understanding of Health & Safety good practice. As a Night Security Support Worker, you will be part of a growing Housing & Community staff team of approximately 200 employees across our housing sites in Hertfordshire, Bedfordshire, and Buckinghamshire.

These roles are responsible for providing timely, efficient, and high-quality reception and night support/security. During night shifts, you will act as the first point of contact for our residents and offer a professional, welcoming service while maintaining confidentiality at all times. You will also take responsibility for the safety and security of the service and building at night, including the management of incidents and appropriate responses.

As part of a dedicated team delivering person-centred support to those who have often experienced homelessness, you will play a vital role in ensuring residents are supported 24/7 and that services run smoothly around the clock. Flexibility is essential, as hours will be worked in line with the rota and service user needs, as determined by your line manager.

This is an exciting time to join One YMCA, as we embark on an ambitious plan to grow our housing service and double our impact across accommodation sites. If you have the skills and experience to foster a culture of excellent customer service, genuine care for residents, and a strong sense of team spirit to maximise outcomes and increase impact, we welcome your application.

Important information:
We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.

As some of our roles involve working with vulnerable members of society, this position may require a Basic or Enhanced Criminal Disclosure, which will be conducted once a conditional offer is made
Previous Applications: We welcome applications from all qualified candidates. However, if you have applied for a similar role within the last 6 months and were not successful, please consider whether your experience has developed further before reapplying.

Accessibility & Adjustments: We are committed to making reasonable adjustments throughout our recruitment process and will strive to be as accommodating as possible. Please inform us in advance of any arrangements you may need to fully participate in the process.

We are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.