Night Team Leader

Village Hotels; Warrington; On-site; GBP 25,000 - 35,000; Full time

Job summary

Village Hotels is seeking a Night Team Leader to ensure exceptional customer service throughout the night. The role involves leading and motivating a team while maintaining strong relationships with hotel departments. Enjoy benefits such as complimentary leisure club membership and extensive training opportunities.

Benefits

Complimentary full leisure club membership

Employee Discount on overnight stays

50% discount on Food and Drink

Exciting training platform

Discounts on High Street Brands

Well-being and Healthcare benefits

Financial wellbeing support

Employee Assistance Programme

Inclusive work environment

Regular team events

Anniversary rewards

Birthday day off

Electric car salary sacrifice scheme

Qualifications

• Strong customer service skills.
• Ability to lead and motivate a team.
• Ability to deliver brand standards.

Responsibilities

• Ensure your team delivers exceptional service throughout the night.
• Support all hotel departments as needed.
• Proactively solve problems and think on your feet.

Skills

Customer service skills

Team leadership

Problem-solving

Relationship management

Job description

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Night Team Leader

Our hotels never sleep and our first-class customer service never stops. With a busy hotel, a lively Pub and Grill, and a buzzing health club, we are on the go 24/7. As our Night Team Leader, you will play a crucial role in ensuring that your team delivers exceptional service throughout the night. Working alongside the Night Manager, you will need to think on your feet, proactively solve problems, and be versatile, supporting all hotel departments.

Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for our guests to work, eat, relax, play, and exercise. With hotels from Aberdeen to Bournemouth and more opening soon, we rely on you to deliver service that sets us apart from the competition.

Join us, and we can offer you benefits* such as:

• Complimentary full leisure club membership for you and a family member or friend worth £1500 annually.
• Employee Discount on overnight stays at Village Hotels starting from £35 based on 2 sharing.
• 50% discount on Food and Drink purchased on or off shift at any Village Hotel.
• Exciting training platform with gamified learning.
• Discounts and cashback offers on many High Street Brands.
• A range of Well-being and Healthcare benefits.
• Financial wellbeing support via Salary Finance.
• Employee Assistance Programme.
• A fun, supportive, and inclusive work environment with loads of Development opportunities.
• Regular team events with our BIG People days monthly.
• Excellent Reward and Recognition Incentive schemes.
• Monthly well-being programme for all employees to support your mental health.
• Anniversary rewards for key milestones of service.
• Birthday day off.
• Electric car salary sacrifice scheme.

*Terms and Conditions apply based on your contract.

But what we need from you…

• Strong customer service skills.
• Lead and motivate your team, ensuring they are skilled and engaged.
• Ability to deliver brand standards.
• Forge and maintain strong relationships with all departments.

**Please note - All offers are subject to successful DBS checks in this role.**

Come and be part of something new & something special - Work, Grow & Play the Village Way!