Night Support Worker

Wdp; Harlow; On-site; GBP 25,000 - 30,000; Full time

Job summary

Via is seeking a committed Night Support Worker in Harlow to join a fast-paced detox and rehabilitation service. You will work within a multidisciplinary team to provide compassionate care and harm reduction support during night shifts, helping residents stay safe and supported overnight.

The role emphasizes teamwork, clear communication, and the ability to stay calm under pressure while promoting recovery and connection to family and education opportunities where possible.

Qualifications

• Compassion and people-focused approach are essential.
• Strong communication skills to liaise with residents and colleagues.
• Ability to stay calm and handle challenging situations during night shifts.

Responsibilities

• Be part of a dynamic multidisciplinary team delivering detoxification and rehabilitation services.
• Provide support to residents and collaborate with staff and stakeholders.
• Deliver evidence-based, low-threshold interventions and harm-reduction advice.
• Monitor residents to ensure safety and security during the night shift.

Skills

Compassion

Communication skills

Calm under pressure

Active listening

Curious

Job description

Job Reference JOB0472

Location: Passmores House - Harlow, Essex

Salary £27,481 per annum, including London Fringe Allowance where applicable

Vacancy Type Permanent/Full Time

Working Hours 37.5 hours per week

Application Deadline Sunday, November 22, 2026

Who we are

At Via, our mission is to provide the best health and wellbeing support to as many people as possible, helping them to change their lives for the better.

Last year, we supported over 11,000 people across the UK affected by alcohol and drug use. Everything we do is driven by our values:

• Care. Care for people is at the heart of everything we do.
• Be human. We are accessible, genuine and humble. Always learning.
• Do the right thing. We’re open, honest and inclusive. We get things done.

We want to recruit the very best talent. We believe in nurturing a positive workplace culture where our colleagues feel valued, recognised, empowered, and supported.

What we’re looking for

This is an exciting opportunity to join a fast-paced and growing organisation.

We’re looking for a Night Support Worker

We are looking for someone who is flexible, works well as part of a team and committed to working within set policies, procedures and protocols. We provide compassionate and professional support for individuals on their journey to recovery from drug and alcohol dependency.

You will:

• be part of a dynamic multidisciplinary team that is delivering an excellent detoxification and rehabilitation service.
• provide support to a group of people who use our service and work collaboratively with colleagues and other key stakeholders.
• deliver evidence based, low threshold interventions and harm reduction advice.

Through a variety of interventions, you will encourage individuals to maintain a supporting therapeutic environment, ensuring the service is safe and secure during the night shift and monitoring the residents throughout the night.

This is not just a job – you’ll help people rebuild their lives, reconnect with their family and friends, return to work or education, and much more.

We’re looking for individuals with compassion, good communication skills and the ability to stay calm under pressure.

If you’re someone who is a good listener, stays curious, and wants to make a difference, we’d love to hear from you.

Deadline: 22 November 2026 at midnight

Salary: £27,481 per annum, including London Fringe Allowance where applicable

Vacancy type: Permanent

Working hours: 3 x 12.5 hours shifts per week 19:30pm – 20:30pm Monday to Sunday including bank holidays and occasional attendance to meetings and training during the day

Our Service Manager, is happy to talk through this role, what a typical day might look like, development opportunities, and Via’s national network. you can reach Darren O’Meara on 01279634200 or [e-mail]

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