Night Support Worker

Mungos; Bristol; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading organization dedicated to ending homelessness seeks a Night Worker in Bristol. This role involves providing essential support to residents during night hours, ensuring safety and continuity of care. Ideal candidates will possess strong communication skills, empathy, and the ability to handle emergencies. Flexibility in scheduling is essential, with a commitment to creating an inclusive workplace.

Qualifications

• Experience dealing directly with the public in a busy service environment.
• Understanding of issues affecting people experiencing homelessness.
• Familiarity with administrative procedures and record-keeping.

Responsibilities

• Engage with residents, offering support and a listening ear.
• Maintain safety protocols and conduct building checks.
• Complete administrative tasks and incident reports.

Skills

Communication

Empathy

Initiative

Job description

Fixed Term Contract/Full time/37.5 hours per week

About The Role

Do you want to make a difference while benefiting from a schedule that offers unique flexibility?

Join our dedicated team providing vital person centredsupport to people experiencing homelessness in a Level 1 accommodation setting in Bristol. As a Night Worker, you'll offer assistance, conversation, and continuity of care throughout the night, ensuring a safe and supportive environment for residents.

Key Responsibilities:

• Engage with residents, offering support and a listening ear.
• Maintain safety protocols, respond to emergencies, and conduct hourly building checks and monitoring issues likenoise levels.
• Complete administrative tasks, incident reports and handover notes.
• Work independently, following established procedures.
• You will attend team meetings and training, so you can continue to develop skills and knowledge to ensure confidence in your role.

Typical schedule: A flexible night shift rota, including weekends and bank holidays. Rolling 4-week rota, 9 PM – 7:30 AM, with two weekends off per month.

About you

These roles will suit people with good communication skills with the ability to respond and interact effectively, if you have the ability to empathise with others and have the willingness to learn how to support people to transform their lives, we encourage you to apply. You should be able to demonstrate:

• An understanding of the issues that affect people experiencing homelessness.
• Some experience of dealing directly with the public, clients or customers in a busy service environment.
• Ability to stay alert, calm, and use own initiative in emergencies.
• Familiarity with administrative procedures and record-keeping.

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

When you're ready to apply click the ‘Apply Now’ Button to start your online application form.

Closing date: 10 am on 9 June 2025

Interview and assessments on: 24-25 June 2025

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

About Us

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

What We Offer

A DBS disclosure check is a requirement for this post and will be undertaken for the successful candidate.

Please be advised that all appointments will be made on St Mungo’s current standard Terms and Conditions (T&Cs); this also applies to any internal candidates.