Night Supervisor - Bank

Retirement Villages Group; Abbotskerswell; On-site; GBP 18,000 - 24,000; Part time

Benefits offered by this job

Private Medical Insurance

Pension Scheme

Enhanced Annual Leave

Birthday Leave

Reward and Recognition Schemes

Volunteering Days

Wellbeing Days

Job summary

Retirement Villages Group is seeking Bank Night Supervisors for The Priory Retirement Village in the United Kingdom. The role involves overnight safety, security, and resident welfare, working independently within a supportive team. You will respond to emergencies, monitor CCTV, and ensure a calm, secure environment during night hours.

Previous night-shift security, care or hospitality experience is desirable. DBS checks, First Aid, CPR and AED certification are advantageous.

Qualifications

• Experience in overnight security, hospitality or care roles is desirable.
• First Aid, CPR and AED certification is advantageous.
• Excellent communication and interpersonal skills.
• Ability to remain calm and make sound decisions in emergencies.

Responsibilities

• Maintain a visible overnight presence across the village.
• Monitor CCTV and patrol building and grounds.
• Record and report incidents and maintenance issues.
• Act as first responder to call bells and emergencies.
• Support welfare and safety of residents and colleagues at night.
• Follow village emergency procedures and health and safety policies.
• Lead a full evacuation if required.
• Provide clear handovers to daytime team.

Skills

Communication skills

Calm under pressure

Emergency response

Problem solving

Customer-focused

Night shift flexibility

Job description

The Priory Retirement Village is looking for reliable and proactive Bank Night Supervisors to provide overnight cover during periods of annual leave and sickness.

As the first point of contact during the night, you'll play a vital role in ensuring the safety, security and wellbeing of our residents. Working independently while remaining part of a supportive wider team, you'll provide reassurance, respond to emergencies and help maintain a safe, secure and welcoming environment throughout the village.

What you'll be doing

• Maintaining a visible and vigilant overnight presence across the village.
• Monitoring CCTV and carrying out regular security patrols of the building and grounds.
• Recording and reporting any incidents, damage or maintenance issues.
• Acting as the first responder to resident call bells and emergency situations.
• Supporting the welfare and safety of residents and colleagues throughout the night.
• Ensuring all situations are managed calmly, safely and efficiently.
• Understanding and following all village emergency procedures, including health and safety, fire and resident welfare protocols.
• Leading a full evacuation if required, in line with the village's fire safety procedures.
• Promoting a safe and secure environment by adhering to Health and Safety legislation and company policies.
• Reporting accidents, incidents or infectious illnesses promptly to the Deputy Manager or General Manager.
• Completing accurate records and providing clear handovers to the daytime team.

What we're looking for

• Previous experience in a similar overnight, security, hospitality, customer service or care role is desirable but not essential.
• First Aid, CPR and AED certification is advantageous.
• Excellent communication and interpersonal skills.
• The ability to remain calm and make sound decisions in emergency situations.
• Strong problem-solving skills and attention to detail.
• A caring, professional and customer-focused approach.
• Flexibility to work 12 to 16-hour night shifts on a bank basis.
• A satisfactory Enhanced DBS check.

Why join Retirement Villages Group?

At Retirement Villages Group, we're committed to creating thriving communities where people can enjoy later life with confidence and independence. Every colleague plays an important role in delivering outstanding service and helping our residents feel safe, supported and valued.

In return, we offer a competitive benefits package, including:

• Private Medical Insurance
• Pension Scheme
• Enhanced Annual Leave
• Birthday Leave
• Reward and Recognition Schemes
• Volunteering Days
• Wellbeing Days

If you're looking for flexible night work where you can make a genuine difference, we'd love to hear from you.