Host

Second Nature Southampton; Southampton; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Volunteer days

Sick pay

Pension contributions

Wellbeing support

Bike to Work scheme

Gym access

Job summary

Second Nature Southampton is seeking friendly front-of-house staff to welcome guests, handle check-in, and support bar service during busy periods. You’ll help create a warm, efficient guest journey and contribute to a high standard of hospitality across the property.

No hotel background is required; we’ll train you in the systems. You’ll learn bar service skills, take orders, and build a positive guest experience with warmth and efficiency.

Qualifications

• Experience delivering guest-focused service in hospitality or retail environments.
• Comfortable with bar service, taking orders, and preparing drinks.
• Strong communication and memory for guest preferences.

Responsibilities

• Welcome guests and set a warm, professional tone from arrival to departure.
• Handle check-in processes and front desk tasks as needed.
• Assist behind the bar with orders, drinks, and service; support busy periods.

Skills

Guest service

Bar basics

Communication

Calm under pressure

Tools

POS systems

Job description

WHY SECOND NATURE

Care, made daily.

Second Nature is part of Lamington Group. Hometel is a wordLamington Group created and owns. We design and run hometels, places that arepractical but still feel good to stay in, built around how people actuallytravel and live. Feeling properly looked after matters too, so our teams payattention to what guests actually need, not what a script tells them to do.

We’re looking for people who care about the work in front of themand the people around them. If that sounds like you, keep reading.

WHO YOU ARE

Five things we hire for.

Theseare the Second Nature values. We use them across every role in the Group, fromMaintenance to Front of House to the kitchens. If three or more of these soundlike you on a good day, this is your kind of place.

• Use Instinct. A guest arrives tired fromtravel. You see it in their face and change how you act, warmer, slower. Youwork out what they’ll need next, like the key, the WiFi, or a local restauranttip, before they ask.
• Own It. You own the guest’s firstmoment. You don’t make excuses about late arrivals or system problems. You makesure they feel welcomed and cared for, no matter what happened before theyarrived.
• Include All. You remember faces andnames. You make guests from every background feel like they belong at SecondNature. You’re genuine, not scripted, and guests can tell.
• Stay Curious. You learn the neighbour­hood, the local events, the hidden gems. You help guests discover themwithout slowing them down. You’re warm, and you keep it brief.
• Think Big. You’re not just checkingpeople in. You’re creating the first part of someone’s Second Nature story.What you do shapes whether they come back or forget us by next month.

We don’t hire for a hotel‑industry background. We can teach you the systems. We can’t teach you how to read a room.

WHAT YOU'LL DO

On a good day, you might…

• Welcome every guest when theyarrive and leave, setting a warm, professional tone from the start.
• Handle check-in smoothly, doingthe paperwork while making sure the guest doesn’t feel like paperwork.
• Work behind the bar when theshift needs you: taking food and drink orders, serving guests, and makingdrinks, including cocktails.
• Move easily between front deskand food and beverage duties across a shift, wherever you’re needed most.
• Answer questions about thelocal area, events, and the building with real enthusiasm, not a script.
• Spot what a guest needs beforethey ask, and act on it: remembering a preference, flagging a concern, quietlysorting a problem.
• Report maintenance or cleaningissues straight away, and keep the front office and bar area tidy andwelcoming.
• Pass guest information to theteam, like special requests, feedback and issues, so nothing gets missedbetween shifts.
• Handle guest concerns calmly,take ownership, and know when to bring in your manager.
• Help with phones, mail, andparcels, and support events or busy check-ins when the team needs an extra pairof hands.

WHAT YOU'LL BRING

Experience that fits the role.

• Experience looking after peopleday-to-day, whether that’s in hospitality, retail, care work, or anywhere elseyou deal with the public face to face. No hotel background needed, we’ll teachyou the rest.
• Comfortable picking up bar andfood service skills, from taking orders to making drinks and cocktails, even ifit’s new to you.
• A track record of giving peoplea genuinely good experience, not just a polite one.
• Comfortable with basic adminand using the phone.
• Warm and naturally friendly,with a good memory for names and preferences.
• Calm under pressure, even witha difficult guest, and happy to act without being told.

WHAT YOU'LL LOVE WORKING HERE

What you get back.

• Team that means it. You’ll work with people who see a warm welcome as everyone’s job,not just yours. Leaders are hands‑on, with regular check-ins on how you’redoing and where you want to go.
• Growth that’s real. We promote from within. Your path might go from Host to SeniorHost, to Front of House Supervisor, or into other roles across the business.
• Learning, built in. Proper training from day one, including bar and food serviceskills, plus skills that will help you wherever you go next.
• Time off that respects you. More annual leave the longer you stay, company benefits, two paidvolunteer days a year, and a Company Sick Pay Scheme.
• Stay with us, on us. Friends-and-family rates across our hometels and the wider group,plus one free stay on us.
• The day-to-day. Pension contributions, wellbeing support, a Cycle to Work scheme,and gym access at our properties.

WE CLOSE THE LOOP

Every applicant hears back from us, yes or no. We don’t ghost.

FOR EVERYONE

A note on inclusion.

SecondNature and Lamington Group are equal opportunities employers. We hire onattitude and ability. We welcome applications from every background, regardlessof age, race, ethnicity, gender, sexual orientation, disability, religion orbelief.

Ifyou need any adjustments to take part in our hiring process, tell us when youapply. We’ll work with you.