Night Supervisor

Coppa Club; Reading; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Stream Access

Discount on Food

Free meals on shift

Long Service Rewards

Hotel Discounts

Event Space Savings

Wellbeing Support

Retail Discounts

Apprenticeships

Enrichment Days

Job summary

Coppa Club is seeking a Night Supervisor to lead overnight operations and support the night team with professionalism and warmth. You’ll welcome guests, monitor safety, handle late check-ins and nightly inquiries, and ensure accurate nightly reports.

We value calm, capable leaders with hospitality experience, strong communication, and the ability to make quick decisions on night hours. Join us at Coppa Club for an equal opportunities environment and team-focused culture.

Qualifications

• Leadership experience in supervisory or managerial roles, ideally in hospitality.
• Passion for delivering exceptional service with a customer-first approach.
• Clear, confident, and professional communication both face-to-face and on the phone.
• Quick, sound judgment to resolve issues during night hours.
• Ability to work independently and lead solo during night shifts.

Responsibilities

• Welcome guests: late check-ins, early check-outs, overnight inquiries.
• Ensure security: monitor safety and respond to incidents.
• Respond to emergencies: follow procedures and act swiftly.
• Handle admin: process reservations, payments, and nightly reports.
• Conduct audits: balance financial transactions and complete night audit procedures.
• Support the team: assist housekeeping, maintenance, and security staff.

Skills

Leadership

Customer focus

Communication

Problem-solving

Independence

Job description

Night Supervisor – Coppa Club Hotel

Are you ready to take the lead during the quiet hours and ensure our guests enjoy a seamless, secure, and welcoming overnight experience? Coppa Club is looking for a confident and capable Night Supervisor to oversee hotel operations and support our night team with professionalism and warmth.

Why Coppa Club?

We’re more than a hotel—we’re a clubhouse for locals, and that includes our team. Here’s what you’ll enjoy:

• Stream Access – Track, manage, and access your earnings instantly.
• 50% Off Food & Soft Drinks – Across all our brands.
• Free meals when on shift – a selected menu for you to choose from when on your break
• Long Service Rewards – such as extra holidays and access to private healthcare.
• Hotel Discounts – Reduced rates at our award-winning properties.
• Event Space Savings – 50% off private hire bookings.
• Wellbeing Support – Mental health, legal guidance, and financial advice.
• Retail Discounts – Enjoy savings from top brands.
• Apprenticeship Programmes – Tailored to your career goals.
• Enrichment Days & Team Events – Because fun matters too.

What You Bring

We’re looking for a calm, capable leader who thrives in overnight operations:

• Leadership: Experience in supervisory or managerial roles, ideally in hospitality.
• Customer focus: Passionate about delivering exceptional service.
• Communication: Clear, confident, and professional—both face-to-face and over the phone.
• Problem-solving: Quick to assess and resolve issues with sound judgment.
• Independence: Comfortable making decisions and leading solo during night hours.

What You’ll Do

As Night Supervisor, you’ll be the go-to person for guests and staff overnight:

• Welcome guests: Handle late check-ins, early check-outs, and overnight inquiries with care.
• Ensure security: Monitor safety across the property and respond to any incidents.
• Respond to emergencies: Follow procedures and act swiftly to ensure guest and staff wellbeing.
• Handle admin: Process reservations, payments, and prepare nightly reports.
• Conduct audits: Balance financial transactions and complete night audit procedures.
• Support the team: Assist housekeeping, maintenance, and security staff as needed.

At Coppa Club, we’re proud to be an equal opportunities employer. We welcome people from all backgrounds to be part of our team. Diversity makes us stronger, and inclusion keeps us real.