Night Supervisor

Coppa Club; Old Warren; On-site; GBP 21,000 - 28,000; Full time

Benefits offered by this job

Stream Access

50% Off Food & Soft Drinks

Free meals when on shift

Long Service Rewards

Hotel Discounts

Event Space Savings

Wellbeing Support

Retail Discounts

Apprenticeship Programmes

Enrichment Days & Team Events

Job summary

Coppa Club Hotel is seeking a capable Night Supervisor to lead the overnight team and oversee hotel operations with professionalism and warmth.

You’ll ensure a secure, welcoming overnight experience, managing late check-ins and night audits while coordinating with housekeeping, maintenance, and security. This role suits a calm leader who thrives in overnight hours and values guest satisfaction.

Qualifications

• Leadership: Experience in supervisory or managerial roles, ideally in hospitality.
• Customer focus: Passionate about delivering exceptional service.
• Communication: Clear, confident, and professional—both face-to-face and over the phone.
• Problem-solving: Quick to assess and resolve issues with sound judgment.
• Independence: Comfortable making decisions and leading solo during night hours.

Responsibilities

• Welcome guests: Handle late check-ins, early check-outs, and overnight inquiries with care.
• Ensure security: Monitor safety across the property and respond to any incidents.
• Respond to emergencies: Follow procedures and act swiftly to ensure guest and staff wellbeing.
• Handle admin: Process reservations, payments, and prepare nightly reports.
• Conduct audits: Balance financial transactions and complete night audit procedures.
• Support the team: Assist housekeeping, maintenance, and security staff as needed.

Skills

Leadership

Customer focus

Communication

Problem-solving

Independence

Job description

Night Supervisor – Coppa Club Hotel

Are you ready to take the lead during the quiet hours and ensure our guests enjoy a seamless, secure, and welcoming overnight experience? Coppa Club is looking for a confident and capable Night Supervisor to oversee hotel operations and support our night team with professionalism and warmth.

Why Coppa Club?

We’re more than a hotel—we’re a clubhouse for locals, and that includes our team. Here’s what you’ll enjoy:

• Stream Access – Track, manage, and access your earnings instantly.
• 50% Off Food & Soft Drinks – Across all our brands.
• Free meals when on shift – a selected menu for you to choose from when on your break
• Long Service Rewards – such as extra holidays and access to private healthcare.
• Hotel Discounts – Reduced rates at our award-winning properties.
• Event Space Savings – 50% off private hire bookings.
• Wellbeing Support – Mental health, legal guidance, and financial advice.
• Retail Discounts – Enjoy savings from top brands.
• Apprenticeship Programmes – Tailored to your career goals.
• Enrichment Days & Team Events – Because fun matters too.

What You Bring

We’re looking for a calm, capable leader who thrives in overnight operations:

• Leadership: Experience in supervisory or managerial roles, ideally in hospitality.
• Customer focus: Passionate about delivering exceptional service.
• Communication: Clear, confident, and professional—both face-to-face and over the phone.
• Problem-solving: Quick to assess and resolve issues with sound judgment.
• Independence: Comfortable making decisions and leading solo during night hours.

What You’ll Do

As Night Supervisor, you’ll be the go-to person for guests and staff overnight:

• Welcome guests: Handle late check-ins, early check-outs, and overnight inquiries with care.
• Ensure security: Monitor safety across the property and respond to any incidents.
• Respond to emergencies: Follow procedures and act swiftly to ensure guest and staff wellbeing.
• Handle admin: Process reservations, payments, and prepare nightly reports.
• Conduct audits: Balance financial transactions and complete night audit procedures.
• Support the team: Assist housekeeping, maintenance, and security staff as needed.

At Coppa Club, we’re proud to be an equal opportunities employer. We welcome people from all backgrounds to be part of our team. Diversity makes us stronger, and inclusion keeps us real.