Night Supervisor

SeeMeHired

Mottisfont

On-site

GBP 23,000 - 30,000

Full time

2 days ago

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Benefits offered by this job

Discounts across the resort

Free onsite parking

Pension Scheme

Free staff meals

Free gym membership

Access to wellness programmes

Share of Resort's service charges

Extra days holiday after 2 years

Job summary

LQ Resorts is seeking a dedicated Night Supervisor to lead a small team and ensure guest safety and the best possible overnight experience. You will oversee night reception, handle cash, and promote the resort facilities while upholding the highest standards of service.

In this role you will work nights, manage emergency procedures, compile reports, and train the night team to deliver consistent, courteous service aligned with health, safety and company policies.

Qualifications

GCSE English and Maths at grade 4/C or above.
Good understanding of Health and Safety and Fire Safety.
Experience managing a team.
Experience working nights.
Experience in a Customer Service environment.
Cash handling experience.

Responsibilities

Provide reception and porterage service at night.
Manage night-time emergency and evacuation procedures.
Demonstrate understanding of Health, Hygiene and Fire Life Safety policies.
Maintain accurate guest accounts with supporting documentation.
Assist maintenance and housekeeping as required.
Lead and train a cohesive night team to deliver excellent guest service.

Skills

English GCSE

Maths GCSE

Health & Safety

Team management

Night shift experience

Customer service

Cash handling

Education

GCSEs or equivalent

Job description

An exciting opportunity has arisen for a Night Supervisor to join our team. The successful Night Supervisor will alongside a small team and assist in supporting the needs of the guests and clients in order to provide safety and the best guest experience.

Roles and Responsibilities:

To provide a reception & porterage service to guests arriving at night, offering a personal service as per the standard operating procedures
Responsible for night time emergency and evacuation procedures.
Demonstrate a comprehensive understanding and awareness of all policies and procedures relating to Health, Hygiene and Fire Life Safety.
To strictly follow all procedures for left luggage
Ensure all guest accounts are charged accurately with supporting documentation.
Assist in maintenance and housekeeping activities as required
To be fully aware of the hotel cash handling and credit procedures and to report any discrepancies to the Manager immediately
Produce reports as required in line with current guidelines
Maximize the service opportunities for guests to ensure return visits
To be able to confidently sell the hotel facilities to the guests during their stay.
Have knowledge of local area and attractions.
Act as a role model in terms of values, professional ethics and conduct
To assist management in developing a cohesive and trained team who are able to provide superior guest service and maximize revenue.
Communicate throughout team to ensure all members are aware of current developments within the company
Display a pro‑active and leading role in terms of service, culture, development, team image, systems, procedures and skills development.
Take a pro‑active approach to ensuring the continued long‑term success of LQ Hotels
Pro‑actively pursue all practices in‑line with company environmental and energy saving initiatives.
Familiarise yourself with the company policies and procedures plus employee handbook and lead by example in demonstrating behaviours that we expect all employees to display
Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals
Have the desire and ability to improve your knowledge and abilities through on‑going training and development

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Our Values

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

To focus on the guest experience at all times and continually strive to delight time after time
To see each guest as part of a long‑term relationship not a onetime event
To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
To encourage our team to contribute to excellent working conditions for all
To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Attitude

Confident and approachable
Good team work and can work well alone
Ability to work as part of a team and provide them with support and direction
Flexible approach to the hours required
Calm under pressure during busy periods
Excellent selling and customer service skills
Can use own initiative and problem solve
Resilience and calm attitude when dealing with face‑to‑face complaints, Ability to work to deadlines
High standards of presentation, organisation and cleanliness
Great attention to detail
Excellent standards of Customer Service
Excellent time management and organisation skills
Excellent communication, both written and verbal
Reliable and calm under pressure.
Able to work as a team or alone
Able to problem solving
Ability to provide clear instruction
Flexible approach to work
Thrives on routine daily tasks
Polite and friendly
Helpful to guests requiring assistance
Respectful