Night Supervisor

Hilton Belfast; Belfast City District; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Go Hilton discounts

Axiom employee discounts

Annual leave 28–33 days

Employee discounts portal

Job summary

Hilton Belfast is seeking a Night Supervisor to lead overnight operations, supervise the reception in the absence of the Night Manager, and ensure guest satisfaction while maintaining safety and smooth running of the property.

You will provide courteous service to all guests, greet them warmly, and be an ambassador for excellent service, handling requests face-to-face or by phone. This busy, dynamic team offers training and progression opportunities.

Qualifications

• Truly passionate about the Hospitality Industry.
• Receptionist experience preferred but not required.
• Ability to understand guests’ needs to create exceptional service experiences.
• Excellent personal presentation.
• Ability to function independently with a minimum of supervision.
• You are a night owl, comfortable working during the night time.
• Excellent communication skills, the ability to communicate verbally and in writing.
• Enthusiastic team player with a flexible approach.

Responsibilities

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues;
• To take pride and ownership of the smooth running and efficient organisation of the department in line with established procedures and standards;
• To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries;
• To work with all other departments in a suitably respectful, courteous and helpful manner;
• To establish a courteous, helpful, and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity;
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity;
• To ensure correct hand-over procedure of day’s business with regard to cover and cashiering;
• To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
• Assist in the general running of the hotel at night and support other departments in setting up for the next day;
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
• To promote the company values and behaviours at all times.

Skills

Hospitality industry passion

Receptionist experience preferred

Understanding guest needs

Personal presentation

Independent working

Night shift

Excellent communication

Team player and flexible

Job description

Ideally positioned on the banks of the River Lagan, Hilton Belfast offers a central and vibrant location, just moments from the city's top cultural landmarks, thriving nightlife, and key business districts.

Are you a nocturnal professional with a passion for exceptional hospitality? Hilton Belfast is looking for a dedicated Night Supervisor to lead our overnight operations, maintain guest satisfaction, and ensure our property remains safe, secure, and running smoothly while the city sleeps.

Reporting directly to the Night Manager, this is an exciting role for a talented individual who is looking for a new challenge and wants to join a fast-paced, busy and hardworking team environment.

What we offer

• Contract: Full-Time, Permanent
• Hours: 40 hours per week (Rotational Shift Pattern)
• Worldwide employee discounts at Hilton Hotels through Go Hilton program;
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Wagestream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £250 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As a Night Supervisor, you will assist with looking after the hotel at night and supervise the reception department in the absence of the manager.

You will provide courteous and efficient service to all guests and maintain the levels of service to the highest standards at all times.

You will be responsible for greeting guests in a warm, friendly manner and be a true ambassador for excellent service, dealing with all requests and queries in an efficient and professional manner, whether face-to-face or over the telephone.

You’ll work in a busy and hardworking team environment, where you’ll continually learn and develop.

Responsibilities of a Night Supervisor will include but are not limited to:

• To be totally guest focused by consistently delivering excellent customer service with an informed, friendly and effective approach;
• To be confident in assisting in the smooth running of the department, assisting with rotas, appraisals and training of colleagues;
• To take pride and ownership of the smooth running and efficient organisation of the department in line with established procedures and standards;
• To establish a good relationship with colleagues showing teamwork and flexibility to assist in solving problems and answering queries;
• To work with all other departments in a suitably respectful, courteous and helpful manner;
• To establish a courteous, helpful, and friendly attitude to all guests at all times and to be confident to use guest names at every available opportunity;
• To record all relevant comments of appreciation, suggestions and maintenance points in order to initiate follow up using your integrity;
• To ensure correct hand-over procedure of day’s business with regard to cover and cashiering;
• To be aware of complaints/problems and bring them to the attention of the Front Office and Duty Manager and to offer assistance using your integrity;
• Assist in the general running of the hotel at night and support other departments in setting up for the next day;
• Undertake night audits and hotel safety checks to make sure everyone in our hotel is safe and looked after;
• To promote the company values and behaviours at all times.

The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed

• Truly passionate about the Hospitality Industry;
• Previous experience as a receptionist is preferred but not necessary;
• Ability to understand our guests’ needs to create exceptional service experiences, that result in lasting memories;
• Excellent personal presentation;
• Ability to function independently with a minimum of supervision;
• You are a night owl, comfortable working during the night time;
• Excellent communication skills, the ability to communicate verbally and in writing;
• To be an enthusiastic team player with a flexible approach.

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and the Hilton Belfast

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.