Night Shift SPOC Assistant: EOC Call & Admin Support

East of England Ambulance Service NHS Trust; Bedford; On-site; GBP 21,000 - 28,000; Full time

Job summary

East of England Ambulance Service NHS Trust is recruiting for a SPOC Assistant to support the EOC Teams with non-emergency calls and administrative tasks across a 7 day roster.

The role covers call handling, transport bookings, IT system use (CAD, Adastra, Telephony), workload management, and providing admin support to the EOC Clinical Team.

This position requires confidentiality and GDPR awareness with opportunities for development within EEAST.

Responsibilities

• Handle external and internal calls in line with policies and procedures (Non-Emergency Call Handling, Safeguarding Referrals, GP Referrals, Other referrals, Clinical Advice Line requests, No Send Delivery).
• Arrange and organise transport for patients using the Trust’s Taxi Booking Process and raise issues with the Clinical Team.
• Use information technology within the EOC (CAD, Adastra, Telephony, and other systems) to support service delivery.

Job description

East of England Ambulance Service NHS Trust is recruiting for a SPOC Assistant to support the EOC Teams with non-emergency calls and administrative tasks across a 7 day roster.

The role covers call handling, transport bookings, IT system use (CAD, Adastra, Telephony), workload management, and providing admin support to the EOC Clinical Team.

This position requires confidentiality and GDPR awareness with opportunities for development within EEAST.