Ambulance Care Assistant

Cardiff and Vale University Health Board; Stevenage; On-site; GBP 20,000 - 26,000; Full time

Job summary

East of England Ambulance Service NHS Trust is seeking Ambulance Care Assistants to transport non-urgent patients to appointments and back, in teams of two or solo. A full UK manual licence with up to six points is required, and a three-week paid training course will be provided at Welwyn Garden City.

Applicants should have Maths and English GCSEs at C or above, be IT literate, and able to work under pressure with strong customer care skills and local area knowledge.

Qualifications

• Proven customer care and strong communication with the public.
• Ability to work in a two-person team or alone in varied vehicle types.
• Flexible, adaptable, discreet, with a good sense of humour.
• Literate and numerate with GCSEs in Maths/English as a minimum.

Responsibilities

• Transport frail or specialist patients to and from appointments in various health facilities.
• Work in a two-person team or independently as required and maintain professionalism and safety.
• Complete paid 3-week training as First Person on Scene and patient transport driver training.

Skills

Customer care

Communication

Teamwork

Flexible/adaptable

Discretion

Local area knowledge

Humour

Calm under pressure

Education

Maths and English GCSE C or above

Tools

IT literacy

Job description

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients who are frail or need specialist assistance being taken to and from appointments at hospitals, treatment centres and other similar facilities., The role of the Ambulance Care Assistant involves the transportation of non-urgent patients to and from health/social care premises and private residences. This is a responsible role which requires a professional and caring attitude, as well as teamwork. You will work in a team of two, or on your own, undertaking duties in a variety of vehicle types. You need a full UK manual car driving licence, with one years driving experience.(Please note that a maximum of 3 penalty points will be considered for a minor motoring offence only.) Your role with EEAST PTS would start with a 3 week paid training course (Monday - Friday). The training involves clinical training to be a 'First Person on Scene' and patient transport driver training, and a full uniform is provided. It is your responsibility to attend in full, and successfully complete the course. Courses are held in Welwyn Garden City. Travel expenses will be reimbursed in line with Trust policy.

If you have experience of caring for people with proven customer care and communication skills with the public, then we would like to hear from you! You will need to be flexible, adaptable, and at times, discreet. A good sense of humour and local knowledge of the area you are applying to work in will also be an advantage.,

• Full car driving licence (max 6 penalty points on licence or clean if licence is obtained within two years of application).
• Literate and numerate to Trust tested level, C1 category licence.
• Maths and English GCSE grade C or above or equivalent.
• Advanced Driving certification., Experience of dealing with people, demonstrating sound customer care skills.
• Experience of working in a fast-paced environment, and ability to remain calm and professional
• Experience of working to deadlines and in time frames
• Awareness of Safeguarding Policy and Procedures., Previous work in a caring profession.
• Knowledge of Patient Transport Services
• IT literate.
• You’ll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.

We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria. We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.