Night Shift Shelter Manager (Homelessness) – 2-3 Month Temp

The Opportunity Hub UK Ltd; Greater London; Híbrido; GBP 40.000 - 55.000; Tempo integral

Resumo da vaga

The Opportunity Hub UK Ltd is seeking a proven leader to mobilise and run a Cold Weather Shelter across Victoria and Kilburn. You will oversee staffing, safeguarding and contract delivery, working 37.5 hours per week with night and day shifts, including a Friday option to work from home.

This temporary role spans approximately 2–3 months with strong emphasis on staff wellbeing and partnership collaboration.

Qualificações

• Significant experience of managing services supporting people experiencing homelessness, rough sleeping or multiple disadvantage.
• Experience of leading staff teams within a demanding service environment, including managing performance and wellbeing.
• Strong knowledge and practical experience of safeguarding adults, risk management and responding effectively to incidents and serious concerns.
• Experience of implementing trauma-informed and psychologically informed approaches and translating these principles into day-to-day service delivery.
• Experience of overseeing high-quality case management, support planning, recording and quality assurance processes that improve outcomes for clients.
• Experience of working within contractual and performance frameworks, using data and service information to understand performance and drive improvement.
• Knowledge or experience of emergency accommodation, severe weather provision or service responding to rough sleeping would be advantageous.
• Ability to provide calm, confident and visible leadership, making sound decisions and maintaining effective oversight in a fast-moving night-time service.

Responsabilidades

• Lead the mobilisation and day-to-day operation of the Cold Weather Shelter, ensuring staffing, systems and operational arrangements enable a safe and effective response throughout the winter period.
• Lead, motivate and develop the CWS Coordinator, Shift Leads, Night Support Workers and temporary colleagues, creating a cohesive team with clear expectations and shared purpose.
• Coordinate recruitment, induction and deployment of the winter workforce, ensuring appropriately skilled staff are available to meet changing service demand.
• Embed trauma-informed and psychologically informed approaches, supporting staff to understand how trauma, exclusion and multiple disadvantage may affect behaviour and engagement.
• Provide regular supervision, reflective practice and development opportunities that strengthen staff confidence, capability and wellbeing.
• Provide strong oversight of safeguarding, ensuring concerns are identified, responded to, recorded and escalated appropriately.
• Oversee accommodation, engagement, wellbeing and safeguarding outcomes, identifying where further intervention or partnership support is required.
• Ensure clients remain connected with relevant outreach, housing, health and community services to support continuity of care and move-on.
• Develop effective relationships with Westminster City Council and contribute to contract monitoring and service review arrangements.
• Work within agreed budgets and delegated authority, identifying and escalating emerging financial or performance pressures.
• Work collaboratively with outreach, housing, health and community partners to support coordinated responses for people accessing the shelter

Conhecimentos

Staff leadership

Safeguarding

Trauma-informed

Contract management

Descrição da vaga

The Opportunity Hub UK Ltd is seeking a proven leader to mobilise and run a Cold Weather Shelter across Victoria and Kilburn. You will oversee staffing, safeguarding and contract delivery, working 37.5 hours per week with night and day shifts, including a Friday option to work from home.

This temporary role spans approximately 2–3 months with strong emphasis on staff wellbeing and partnership collaboration.