Night Shift Resource Support & Reporting Specialist

Royal Mail Group; Slough; On-site; GBP 27,605 - 31,500; Full time

Benefits offered by this job

Company pension scheme

Night shift allowance

Job summary

Royal Mail Group is seeking a Resource Support Administrator for the night shift at Heathrow Worldwide Distribution Centre in Slough. The role includes producing reports, handling staff queries, and supporting the Resource Manager to keep operations running smoothly.

You will manage absences, update systems, and communicate with Shift Managers. Strong Excel skills and reliable attendance are essential; training and progression opportunities are available within a large logistics network.

Qualifications

• From a staff resourcing/planning background.
• Excellent IT computer skills, especially in Excel (v lookup, pivot tables), reporting and data analysis - essential.
• Clear communication both written and verbal.
• Ability to check information accurately and maintain error free records.
• Able to work independently and as part of a wider team environment.
• Consistently reliable attendance and timekeeping.

Responsibilities

• Manage daily absence updates in internal systems and trackers; produce sick letters and ensure welcome back meetings are completed and closed.
• Run and distribute key reports (absence, variance, staffing numbers, G/L accounts, variable pay) and escalate discrepancies.
• Maintain accurate work patterns, sign on sheets, annual leave allocations, and rehab plans.
• Handle daily staff queries (overtime, annual leave, sign on issues) and monitor lateness/no clock cases for managerial action.
• Communicate absence information and operational issues with Shift Managers and the Resource Manager.
• Publish adhoc overtime when required and action all Line Manager emails.
• Answer calls and respond to email queries.
• Support additional adhoc duties assigned by the Line Manager.

Skills

Excel

Data analysis

Reporting

Communication

Tools

Excel

Job description

Royal Mail Group is seeking a Resource Support Administrator for the night shift at Heathrow Worldwide Distribution Centre in Slough. The role includes producing reports, handling staff queries, and supporting the Resource Manager to keep operations running smoothly.

You will manage absences, update systems, and communicate with Shift Managers. Strong Excel skills and reliable attendance are essential; training and progression opportunities are available within a large logistics network.