Sports Facility Team Leader / Assistant

Bolder Academy; Isleworth; On-site; Full time

Job summary

Bolder Academy is seeking a Sports Facility Team Leader / Assistant to oversee the operation of community facilities. The role focuses on ensuring safety, managing facilities, customer service, and maintaining high standards as well as supporting community engagement activities.

Qualifications

• Working knowledge of health and safety.
• Experience in community sports centre style roles.
• Good organisation and communication skills.

Responsibilities

• Assist in day-to-day operations of community facilities.
• Ensure high standards of safety and customer service.
• Coordinate community bookings and events.

Skills

Communication

Interpersonal skills

Organisation

Tools

Microsoft packages (Word, Excel)

Job description

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Job Title: Bolder Community Team Leader

Location: Isleworth

Salary: - £13.85 per hour (inclusive of Holiday pay element)

Job type: Casual contract

Working Hours: Hours may depend on timings of facility bookings.

Closing Date: Monday 7th July 2025 9.00am

About The Role

You will assist in all aspects of the day-to-day operation of the Community use facilities and its associated services. You will have responsibility for the whole school site, grounds and resources to provide a safe, efficient and effective environment for customers as well as the facilities used for community use outside of school hours. You will assist the site and facilities team to ensure high standards and to contribute to the aims of the school to the standards set by Governors.

Key Responsibilities

Community use facilities and equipment:

• Complete the duty checklist at the beginning and end of shifts and report any issues
• To welcome all visitors (club coaches, participants parents, volunteers) positively with a smile and build positive relationships with visitors during their use of the site
• To be responsible for the setting up and clearing away of equipment for the sports and community use facilities
• To assist with special events e.g. open days, promotional events, filming companies
• To ensure high standards of equipment maintenance and cleanliness
• To assist with handling enquiries and taking bookings/reservations
• To support appropriate marketing and promotional activities
• To pro-actively engage with local community sports clubs, companies and voluntary organisations to increase the number of facilities bookings across the school site
• To assist with the coordination and regular review of community use provision
• Supervision of customers in all areas of the facility
• Ensure a high level of customer service is provided at all times
• To assist the collection of customer feedback relating to the community use provision and ensure all quality assurance systems and procedures are adhered to
• To ensure customer use is in line with the Bookteq booking system and all bookings are accurate on the system
• Support the community use department to respond to all enquiries within 24 hours by regularly checking the bookings email account and voicemails
• To undertake administrative tasks as appropriate
  
  

General Responsibilities

• Maintain the buildings, record maintenance and housekeeping standards including the reporting of hazards, damage or maintenance issues
• Ensure accidents, incidents and near misses are reported in line with Academy policy
• To be responsible for promoting and safeguarding the welfare of young people and community users
• To understand and implement the Academy policies and procedures as they relate to the delivery of services to pupils as well as the local community and in particular health and safety, equal opportunities and child protection policies and codes of conduct
• To contribute to the overall ethos and aims of the Academy
• Participate in training opportunities and professional development as required
• Locking up and opening up of the building
• Liaising with cleaning staff as and when necessary
• General caretaking duties
• Checking and cleaning facilities before bookings in line with the duty checklist to ensure the highest standards of cleanliness and satisfaction from customers
• Checking bins around the site and emptying bins and re-lining where appropriate
• To ensure all duties are completed within required time frames, accurately and in a professional manner
• To provide first aid care as required
• Implementation of emergency operating and standard operating procedures
• Attendance at meetings as and when required
• Undertake similar duties commensurate with the level of the post as required
  
  

Essential

About you:

• Working knowledge of health and safety
• Experience in community sports centre and/or site team role
• Good organisation, communication and interpersonal skills
• Good knowledge and experience using Microsoft packages (Word, Excel, etc.)
• Interpersonal skills to form and maintain positive working relationships with students colleagues, customers and partner organisations
• Good oral and written communication skills
  
  

Desirable

• First aid training
• Driving License
• Experience of working in an educational setting
• Experience of using booking systems for lettings and communicating with customers to secure bookings
  
  

Additional Information

No agencies should apply and we do not accept CVs.

Please note that we do not offer sponsorship so we cannot accept applications from candidates who do not have the right to work in the UK.

Please click on the APPLY button where you will be emailed a copy of the application form to complete and return via email.

Candidates with the relevant experience or job titles of; Community Team Leader, Facilities Maintenance Assistant, Groundskeeper, Facilities Management, Maintenance Coordinator, Maintenance Supervisor, Sport Facilities Advisor, Facilities Coordinator, Sport Facilities Assistant, Facilities Management Coordinator may also be considered for this role.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Primary and Secondary Education

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