Night Shift Food Retail Associate - Customer Champion

Marks & Spencer Plc; Northampton; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant for our Food section in the Northampton area. You will be at the frontline, delivering five-star service, answering questions about products, and helping customers find what they need with speed and care.

This frontline role requires resilience, teamwork, and the ability to work flexible hours including evenings and weekends. Applicants must be 18 or older to comply with health and safety rules.

Qualifications

• Experience in customer service or retail is preferred.
• Able to work in a high-pressure, fast-paced store environment.
• Willing to work flexible shifts, including evenings and weekends.
• Must be 18+ due to health and safety.

Responsibilities

• Assist customers with product knowledge and recommendations.
• Maintain shelves and assist with stock in the Food section.
• Operate Sparks App and in-store devices to support shoppers.
• Provide five-star service and drive sales growth.

Skills

Customer focus

Team player

Flexibility

Resilience

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc is hiring a Customer Assistant for our Food section in the Northampton area. You will be at the frontline, delivering five-star service, answering questions about products, and helping customers find what they need with speed and care.

This frontline role requires resilience, teamwork, and the ability to work flexible hours including evenings and weekends. Applicants must be 18 or older to comply with health and safety rules.