Night-Shift Customer Assistant — Christmas Peak (+£3/h)

Marks & Spencer; Ludlow; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in the Food section, working nights in the UK. You’ll be on the frontline delivering five-star service, stocking shelves, and engaging with customers with practical product knowledge.

You’ll use Sparks App and store devices to assist shoppers, stay resilient under pressure, and adapt to shifting duties across store areas. This role emphasizes teamwork, flexibility, and a customer-first attitude.

Qualifications

• Experience delivering friendly, efficient service to customers.
• Comfort with using in-store digital tools to assist shoppers.
• Able to work as part of a busy team and adapt to changing shifts.

Responsibilities

• Assist customers on the shop floor and at the till with product knowledge.
• Utilise Sparks App and in-store devices to enhance shopping experience.
• Maintain a high-energy, customer-focused environment during peak times.
• Be flexible and ready to work across different store areas as needed.

Skills

Customer service

Digital tools

Team player

Flexibility

Tools

Sparks App

Job description

Marks & Spencer is seeking a Customer Assistant in the Food section, working nights in the UK. You’ll be on the frontline delivering five-star service, stocking shelves, and engaging with customers with practical product knowledge.

You’ll use Sparks App and store devices to assist shoppers, stay resilient under pressure, and adapt to shifting duties across store areas. This role emphasizes teamwork, flexibility, and a customer-first attitude.