Christmas Night-Shift Customer Assistant

Marks and Spencer; Falkirk; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer in the United Kingdom is seeking a Customer Assistant for our Food section. You will be on the frontline, delivering five-star service under pressure, and supporting customers with product knowledge.

Role involves night shifts (Fri/Sat/Sun 21:00-07:00) with an unsocial premium. Digital tools like Sparks App and in-store devices are used to assist customers and drive sales.

Qualifications

• Frontline customer service role with able to stay calm under pressure.
• Able to adapt to busy store environment and meet customer demand.

Responsibilities

• Serve customers in the Food section and provide five-star service.
• Promote and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance customer experience.
• Work across different store areas as needed.

Skills

Customer service

Team player

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks & Spencer in the United Kingdom is seeking a Customer Assistant for our Food section. You will be on the frontline, delivering five-star service under pressure, and supporting customers with product knowledge.

Role involves night shifts (Fri/Sat/Sun 21:00-07:00) with an unsocial premium. Digital tools like Sparks App and in-store devices are used to assist customers and drive sales.