Night-Shift Community Health Navigator (Swindon)

HCRG Care Group; Swindon; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Group pension

My Reward Hub discounts

Wellbeing and development support

Job summary

HCRG Care Group in Swindon is recruiting an Out-of-Hours Community Health Navigator for Swindon Intermediate Care Centre. You will be the first point of contact for patients, healthcare professionals and visitors, delivering a professional, compassionate and efficient service during night hours.

This permanent, full-time night-shift role (8:00pm–8:00am) offers 36 hours per week and the potential for flexible home working once confident in the role.

Responsibilities

• Acting as the professional, welcoming first point of contact for all incoming calls.
• Managing enquiries efficiently and entering accurate patient information into clinical systems.
• Assessing the urgency of requests and ensuring timely, appropriate responses.
• Handling Major Incident alerts by contacting key personnel and accurately recording actions taken.
• Communicating with external partners to support seamless coordination of care.
• Using switchboard and IT systems confidently while providing essential administrative support.
• Monitoring fire alarms, CCTV, and security systems to help maintain a safe environment.

Job description

HCRG Care Group in Swindon is recruiting an Out-of-Hours Community Health Navigator for Swindon Intermediate Care Centre. You will be the first point of contact for patients, healthcare professionals and visitors, delivering a professional, compassionate and efficient service during night hours.

This permanent, full-time night-shift role (8:00pm–8:00am) offers 36 hours per week and the potential for flexible home working once confident in the role.