Night-Shift Community Health Navigator – Bath

HCRG Care Group; Bath; On-site; GBP 26,000 - 27,000; Full time

Benefits offered by this job

Salary 25,500-27,098 FTE

Group pension

Free tea/coffee

My Reward Hub

Wages on demand

Wellbeing support

Career development

Innovation funding

Job summary

HCRG Care Group in Bath is seeking an Out-of-Hours Community Health Navigator for night shifts at St Martin’s Hospital, Bath. You will be the first point of contact for patients, professionals and visitors, coordinating care and ensuring effective communication across community and hospital services.

The role offers a supportive team environment with weekend and public holiday uplift, and opportunities for flexible home working once fully confident in the role.

Responsibilities

• Acting as the professional, welcoming first point of contact for all incoming calls.
• Managing enquiries efficiently and entering accurate patient information into clinical systems.
• Assessing the urgency of requests and ensuring timely, appropriate responses.
• Handling Major Incident alerts by contacting key personnel and accurately recording actions taken.
• Communicating with external partners to support seamless coordination of care.
• Using switchboard and IT systems confidently while providing essential administrative support.
• Monitoring fire alarms, CCTV, and security systems to help maintain a safe environment.

Job description

HCRG Care Group in Bath is seeking an Out-of-Hours Community Health Navigator for night shifts at St Martin’s Hospital, Bath. You will be the first point of contact for patients, professionals and visitors, coordinating care and ensuring effective communication across community and hospital services.

The role offers a supportive team environment with weekend and public holiday uplift, and opportunities for flexible home working once fully confident in the role.