Night Replenishment, Supermarket Assistant

Waitrose & Partners; Crowborough; On-site; GBP 40,000 - 60,000; Full time

Job summary

Waitrose & Partners is looking for a Supermarket Assistant in Crowborough to provide exceptional customer service while managing stock and fulfilling online orders. This role requires effective communication skills and offers the chance to contribute to an inclusive work environment and operational efficiency.

Responsibilities

• Replenish stock to ensure shelves are full and correctly placed.
• Fulfill online customer orders for delivery.
• Reduce wastage through product diligence and markdowns.
• Support team with checkout, Click & Collect, on-demand orders.
• Maintain safe and tidy environment with general shopkeeping tasks.

Skills

Communication

Job description

About the role

As a Supermarket Assistant, you'll help our difference be felt by our customers on every visit, providing the Partner-led service and passion for food that our competitors can't match. Your drive to go the extra mile will make all the difference to the impression our customers have of the Waitrose brand, encouraging their trust and loyalty for a lifetime.

Note: Due to working time regulations, applicants must be 18 years or over. Additionally, you will receive a shift premium for hours worked between 22:00 and 06:00, paid at the role's minimum pay rate.

Key Responsibilities

Alongside great customer service, your role involves various shopkeeping tasks to keep operations efficient. Responsibilities include:

• Stock replenishment to ensure shelves are full and products are correctly placed.
• Fulfilling online customer orders for delivery.
• Reducing wastage through product diligence and markdowns.
• Supporting the wider team with checkout, Click & Collect, and on-demand orders.
• Maintaining a safe and tidy environment with general shopkeeping tasks.

Essential Skills/Experience

• Effective communication skills for team and customer interactions.

Desirable Skills/Experience

• Experience in a customer-facing role.
• Interest and knowledge of food and drink trends.
• Flexible approach to support the branch as needed.

About The Partnership

We're the UK's largest employee-owned business, home to John Lewis and Waitrose. As Partners, we share ownership, responsibility, and rewards, working together to build a better, inclusive environment where everyone can thrive.

We focus on retail excellence, innovation, and diversifying our offerings, always committed to price, quality, and service. We value kindness, respect, and collective success.

Important Points

Some roles may require pre-employment vetting, including DBS checks and financial probity assessments. We encourage quick completion of these processes to avoid delays. Early applications are advised as vacancies may close early with high interest.

We support flexible working arrangements, including flexible hours, job sharing, or shorter contracts. Please discuss your preferences with the hiring manager during your interview.