Night Receptionist

Hilton Worldwide, Inc.; London; On-site; GBP 29,000 - 35,000; Full time

Job summary

Join the Hilton London Canary Wharf as a Night Receptionist, where you will provide exceptional guest services during night hours. This role offers competitive pay and numerous rewards, including career development programs and team member discounts. The ideal candidate has strong customer service skills and the ability to work autonomously.

Benefits

Free meals when on duty

Personal development programmes

Discounted hotel nights

High street discounts

Holiday: 28 days increasing to 33 days

Short-term accommodation support

Guest Experience Day

Modern Team Member areas

Qualifications

• Previous experience in a customer-focused industry.
• Positive attitude and good communication skills.
• Flexibility to work night shifts.

Responsibilities

• Provide exceptional night reception services from check-in to check-out.
• Maximize room occupancy and use up-selling techniques.
• Maintain awareness of guest feedback for continuous improvement.

Skills

Customer service

Communication

IT proficiency

Job description

Job Description - Night Receptionist (HOT0BMQ6)

Job Description

Job Number:

Night Receptionist (

Job Number:

HOT0BMQ6 )

Work Locations

Work Locations

: Hilton London Canary Wharf Hotel South Quay, Marsh Wall London E14 9SH

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

TheHilton London Canary Wharfis a modern, full service hotel with 282 Guestrooms in the heart of London’s financial district. Conveniently located just 2 minutes from South Quay DLR Station and 5 minutes from Canary Wharf underground station. Close to the City, Olympic park and the O2, the hotel welcomes a wide range of guests here on business and leisure. Consistently voted within the top 5 Hilton properties within the UK & Ireland.

A WORLD OF REWARDS

• Hour ly r ate of £14.07 plus FO upsell Bonus
• Free and healthy meals when on duty
• Grow your Career Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Taxi when public transports stop running
• Short Term accommodation to support your relocation from other area of the UK
• Guest Experience Day 1 night stay with dinner and breakfastafter successfully passing probation
• Modern and inclusive Team Member’s areas

What will I be doing?

A Night Receptionist provides night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

• Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
• Demonstrate a high level of customer service at all times
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

What are we looking for?

• Previous experience in a customer-focused industry
• Positive attitude and good communication skills
• Commitment to delivering a high level of customer service
• Ability to work on your own and as part of a team
• Competent level of IT proficiency
• Flexibility to work night shifts

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Job

: Guest Services, Operations, and Front Office