Night Receptionist

Core System; Glasgow; On-site; GBP 12,000 - 18,000; Full time

Benefits offered by this job

Staff room rates

Fully funded Apprenticeship programmes

Wellness & Campaign Days Calendar

Stream access to earned wages

Groundworks sponsorship

Employee Assistance Programme

Job summary

Fraser Suites Edinburgh in Glasgow/Edinburgh area is seeking a dedicated Night Receptionist to manage late-night guest interactions and front desk operations. You will contribute to a warm first impression during check-in and handle requests with professionalism.

The role offers permanent, full-time hours on a night shift, and a supportive team focused on delivering exceptional hospitality and memorable guest experiences.

Qualifications

• Proven experience in a similar hospitality role.
• Excellent attention to detail and time management.
• Enthusiastic about customer service.
• Enjoys working as part of a team with a shared passion.
• A desire to develop leadership and team management skills.
• Must be eligible to work in the UK.

Responsibilities

• Handle guest check-in and check-out during night shifts.
• Respond to guest queries and requests professionally and efficiently.
• Complete the daily night audit accurately and in a timely fashion.

Skills

Hospitality experience

Attention to detail

Customer service passion

Team player

Leadership potential

Eligibility to work in UK

Job description

About The Role

NIGHT RECEPTIONIST, FRASER SUITES

40 Hours 5 over 7 nights

2215-0645

Permanent

Glasgow

Frasers Hospitality, a member of Frasers Property Group, is a global hospitality leader. As the world’s leading brand in serviced apartments and hotel residences, we deliver gold standard hospitality in cities across Asia, Australia, Europe, the Middle East and Africa. A true global brand with a friendly feel, our staff are connected through our shared vision and four core values, collaborative, real, respectful, and progressive. Passionate about promoting from within, our culture is one which is fostered by the continual learning and development needs of our staff.

Frasers Hospitality owns and operates 7 properties in the UK. Brands include Fraser Suites, Fraser Place and Fraser Residence as well as Park International Hotel. These perfectly located properties can be found in London, Edinburgh and Glasgow providing guests with a comfortable and luxurious experience. Perfect for both business and leisure travellers, our accommodations are available for short and long stays.

Working as a Night Receptionist;

Do you love putting a smile on people’s faces and creating memorable experiences? Then come and join our fantastic team at Fraser Suites Edinburgh! As Night Receptionist, you will contribute to the first impression of our guests at check in and will play a key part in delivering exceptional customer service. Being a part of the Nights team, you will be involved in the day-to-day reception duties as well as well as ensure the accurate competition of the daily night audit in a timely fashion. You will ensure the smooth-running of the Front Office Department at all times, dealing with guest queries and requests professionally and efficiently.

You are a flexible and enthusiastic individual with a passion for customer service who will enjoy working as part of an amazing team who all share the same passion – to create memories that our guests will remember. If you are an excellent communicator and problem solver this role will help you develop these skills further, often being the bridge of communication between customer and management.

What we’re looking for:

• You have proven experience in a similar role.
• Excellent attention to detail and time management skills.
• You are an enthusiastic individual with a passion for customer service.
• You enjoy working as part of a team who all share the same passion – to create memories that our guests will remember.
• You would like to build upon your leadership and team management skills.
• You must be eligible to work in the UK.

Benefits

In addition to competitive rates of pay we offer:

• Heavily discounted Staff Room Rates at Frasers Hospitality
• Fully funded Apprenticeship programmes that support you in developing your career
• High Street Discounts on a range of high street shops, experiences, holidays and much much more
• Cycle to work scheme – save up to 40% on a wide range of bikes
• Referral schemes that pay up to £1500 (just for getting your friends jobs!)
• We have a Wellness & National Campaign Days Calendar
• We work with Stream giving instant access to your pay as it’s earned. Stream is a tool for everyday life that lets you get paid your way by letting you track your wages in real time, stream up to 50% of the money you’re already earned, learn easy tips to manage your money better and save direct from your salary
• We are a proud sponsor of Groundworks, helping communities, businesses, and public bodies to improve the environment, create greener spaces, and support people into jobs and training
• Employee Assistance Programme – free, confidential advice available 24/7 to you and your family

Our Sustainability Goals:

• 100% of our electricity is generated using renewable energy with most of it coming from Wind Farms around the UK
• We recycle a minimum of 70% of the waste from our hotels. This target is achieved by everyone I the hotel focusing on the waste we produce and is championed by our Sustainability Council who work on project year round
• We have moved to a chemical free cleaning system in our bedrooms and public areas and an enzyme based eco-friendly system for our kitchens
• Volunteer to work for sustainable charities 2 days per year on full pay instead of your normal workplace

Frasers Hospitality are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.