Night Manager

AccorHotel; Cambridge; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Pension

Additional holidays with service

Recommend a Friend program

Employee Advisory Service

Flexible rota

Discount Card for Accor Hotels

Complimentary stays in UK hotels

Career growth & international mobility

One-night stay experience

Supportive team culture

Job summary

ibis Cambridge Central Station, part of Accor, is seeking a Night Manager to lead overnight operations, focusing on Front Office, night audit, safety, and guest satisfaction.

You will support the Front Office Manager, manage night shifts, and ensure seamless operations with a hands-on approach. This role requires leadership, attention to detail, and strong communication within a team.

Qualifications

• Friendly, guest-focused personality with a passion for hospitality.
• Ability to use Property Management System such as OPERA Cloud.
• Competent with Microsoft Office including Word and Excel.
• Previous Night Manager experience would be desirable.
• Ability to work independently and manage night shifts responsibly.
• Strong communication and problem-solving mindset.
• Willingness to work night shifts (10:45PM–7:00AM) and weekends.
• Attention to detail and accuracy.
• Understanding hotel and financial security procedures and guest confidentiality.

Responsibilities

• Act as Manager on Duty during overnight shift, overseeing all hotel operations.
• Assist Front Office Manager with operations, planning, budgeting, staffing, and payroll per hotel policies.
• Deliver excellent guest service and maintain safety/security standards.
• Maintain night audits and corridor checks; ensure hotel safety and guest wellbeing.
• Communicate across departments to bridge night and day operations.

Skills

Hospitality

Night manager experience

Communication

Independent working

Night shifts & weekends

Attention to detail

Guest confidentiality & security

OPERA Cloud

Tools

OPERA Cloud

MS Office

Job description

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!

Job Description

As our next Night Manager, you:

• Are the Manager on Duty and responsible for all hotel operations during overnight shift hours, focusing on Front Office operations, night audit and hotel safety/security.
• You will assist the Front Office Manager in all aspects of the department including but not limited to operations, planning, budgeting, staffing and payroll in accordance with hotel policies and procedures.
• Are passionate about guests and delivering great service.
• Have a strong level of knowledge and experience across the operations.
• Have a hands-on approach, are organised and supportive of your team, providing guidance and support and managing hotel operations during the night.
• Take initiative and are reactive to situations as they arise, finding suitable solutions and ensuring a positive outcome.
• Are results-driven and understand what needs to be done in order to achieve the hotel goals.
• Undertake night audits and corridor checks to make sure everyone in the hotel is safe and looked after.
• Maintain strong working relationships and communicate with all departments, ensuring a continuous link between night and day.
• Adheres to and promotes the Company’s Health & safety policies to ensure a safe work environment and knowledgeable all safety & emergency procedures ensuring a clean and safe working environment

Qualifications

• A friendly, guest-focused personality with a passion for hospitality.
• Ability to use Property Management System software such as OPERA Cloud
• Competency with Microsoft Office including Word and Excel
• Previous experience as a Night Manager would be desirable
• Ability to work independently and manage night shifts responsibly
• Strong communication skills and a problem-solving mindset.
• Availability to work night shifts (10:45PM – 7:00 AM) and weekends
• Attention to detail and accuracy
• Understanding of hotel and financial security procedures as well as guest confidentiality

Additional Information

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Night Manager, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

Ready to discover more? Get in touch with us. We would love to hear from you.

One more thing…

By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data We process your personal data to consider and manage your application. We may also process data supplied by third parties, for example former employers or a third-party questionnaire provider. Your answers to any questionnaire will not lead to an automated decision. We ensure compliance with data protection laws, including the General Data Protection Regulation and the Data Protection Act 2018. Information relating to the processing of candidates' personal data and rights is available in our Employee Privacy Policy. By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply.