Night Receptionist

AccorHotel; Cambridge; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension

Holiday entitlement with service

Employee advisory service

Discount at Accor Hotels

Free UK stays

Job summary

Ibis Cambridge Central Station is part of the Accor network and seeks a dedicated Night Receptionist to welcome guests at night, perform the night audit, and ensure accurate reservation details and accounts while delivering warm hospitality.

Fluency in English is required, and you should be comfortable working independently on night shifts and weekends. Join our team to promote sales, maintain safety, and help guests feel welcome throughout their stay.

Qualifications

• Experience in hotel Front Office or Finance is advantageous.
• Fluent English with strong written and spoken skills.
• Willingness to work night shifts and weekends.

Responsibilities

• Welcome guests during night shift and perform night audit.
• Prepare and share reports with departments.
• Manage reservations and guest accounts accurately.
• Maintain public areas and ensure safety procedures.
• Assist with sales promotion and daily revenue postings.

Skills

Guest-focused

Communication skills

Problem solving

Attention to detail

Ability to work independently

Tools

OPERA Cloud

Microsoft Office

Job description

Company Description

Why joining Ibis Cambridge?

We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company.By joining us, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Our mission at Ibis Cambridge Central Station is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

If you have a passion for hospitality and love making people feel welcome, we want YOU to be part of our Team!

Job Description

As our next Night Receptionist, you will:

• Welcome late arrivals and bid farewell to early departures with a warm and friendly attitude.
• Carry out the Night Audit.
• Prepare and distribute relevant reports to internal departments.
• Manage and confirm reservation details and accounts for in-house guests, ensuring all details are accurately recorded.
• Support hotel operations and assist other departments in preparing for the next day.
• Provide food and beverage service during the night shift.
• Ensure the safety and security of all guests while assisting with hotel operations.
• Respond promptly to guest requests and resolve any issues efficiently.
• Clean and maintain public areas, including the front entrance, lobby, bar, and staff areas.
• Follow the hotel's fire safety procedures and assist with emergency situations when needed.
• Be the face of Ibis, consistently conveying a positive and professional image.
• Manage daily reconciliation of hotel outlets and complete daily revenue postings.
• Assist in promoting sales within the department and maximize every sales opportunity.

Qualifications

What Are We Looking For?

• Ability to use Property Management System software such as OPERA Cloud
• Competency with Microsoft Office including Word and Excel
• Previous experience in a hotel Front Office or Finance team is advantageous
• A friendly, guest-focused personality with a passion for hospitality.
• Experience in hospitality is preferred but not required.
• Ability to work independently and manage night shifts responsibly.
• Strong communication skills and a problem-solving mindset.
• Availability to work night shifts (10:45PM – 7:00 AM) and weekends.
• Good level written and verbal communication skills
• Attention to detail and accuracy
• Understanding of hotel and financial security procedures as well as guest confidentiality

Additional Information

Why Join Us?

• Competitive salary and benefits package, including pension, additional holidays with service, a “Recommend a Friend” program and Employee Advisory Service.
• Flexible rota.
• Discount Card for Accor Hotels Worldwide.
• Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
• Opportunities for career growth and international development.
• A one-night stay experience to help you understand guest needs.
• A supportive work environment with an engaging team culture.

A little more information:

To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.

By joining us as a Night Receptionist, you will become part of a friendly team of 40 talents.

To ensure you can best welcome and care for our guests you will need to be fluent in English.

Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.

One more thing…

By working at Ibis Cambridge Central Station,you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.

Information on the processing of personal data

When you submit an application to Accor UK Business & Leisure Hotels Limited trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.

We may also process data supplied to us by third parties, for example one or more of your former employers or a third-party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.

In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).

Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.