Night Reception & Guest Services Host | Growth Path

Travelodge Hotels (UK); Maidstone; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Room discount

Food & drink discount

Friends & family discount

Work anniversary voucher

Pension scheme (8% total, 3% employer)

Staff discounts (retail & mobile)

Aspire Programme progression

Team member incentive schemes

FAB Fridays

Housekeeping Heroes

Job summary

Travelodge Hotels (UK) is seeking a friendly Night Reception team member for our Maidstone property to warmly welcome guests and handle check-ins during the night shift. You will help maintain a safe, smooth overnight operation and contribute to guest satisfaction.

You’ll walk the corridors, respond to noise issues, and prepare the hotel for the next day by setting up breakfast service, stocking trolleys, and occasionally serving behind the bar.

Qualifications

• Excellent customer-facing skills and a friendly attitude.
• Flexibility to work night shifts, weekends, and holidays.
• Ability to stay calm and handle guest requests and complaints professionally.

Responsibilities

• Welcome guests and check them in/out during night shifts.
• Walk the corridors to ensure security and quiet, addressing any issues as needed.
• Prepare hotel for the next day: restock housekeeping items and set up breakfast service.
• Assist behind the bar at times and support breakfast setup and service.

Skills

Customer service

Communication

Teamwork

Job description

Travelodge Hotels (UK) is seeking a friendly Night Reception team member for our Maidstone property to warmly welcome guests and handle check-ins during the night shift. You will help maintain a safe, smooth overnight operation and contribute to guest satisfaction.

You’ll walk the corridors, respond to noise issues, and prepare the hotel for the next day by setting up breakfast service, stocking trolleys, and occasionally serving behind the bar.