Night Reception & Guest Experience Specialist

Warner Hotels; Studley CP; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Free gym and leisure facilities

60% food discount onsite

Pension scheme

28 days annual leave

Cycle to Work Scheme

Life Assurance

Free Car Parking onsite

Job summary

Warner Hotels is seeking a Night Team Member for Studley Castle, a 209-bedroom hotel with 180 years of history in rural Warwickshire. You will join a supportive team, deliver guest-focused service on reception, and help run operations overnight under the guidance of the Night Team Leader.

We offer a range of benefits and development opportunities. This role provides a pathway to grow within the Warner Hotels Group while contributing to memorable guest experiences.

Qualifications

• No experience required – just a willingness to come to work as your whole authentic self.

Responsibilities

• Deliver great customer service on reception and in the hotel during the night.
• Support the Night Team Leader and ensure smooth hotel operations at night.
• Contribute to creating a welcoming guest experience throughout the shift.

Skills

Customer service

Guest journey

Team player

Willingness to learn

Job description

Warner Hotels is seeking a Night Team Member for Studley Castle, a 209-bedroom hotel with 180 years of history in rural Warwickshire. You will join a supportive team, deliver guest-focused service on reception, and help run operations overnight under the guidance of the Night Team Leader.

We offer a range of benefits and development opportunities. This role provides a pathway to grow within the Warner Hotels Group while contributing to memorable guest experiences.