Night Porter: Safe, Guest-Focused Security & Service

Hungry Horse - BRA_104; Charvil; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Pension contribution

Staff discounts on brands

Employee assistance program

Maternity/paternity policies

Discounts at Greene King Inns & hotels

Refer a friend bonus (£1,500)

Job summary

Hungry Horse is seeking a Night Porter to help safeguard guests and staff while delivering friendly, memorable service. You’ll be the first contact for late check-ins and walk-ins, ensuring safety and smooth operations through the night.

Join a fun, inclusive team at our pubs, with opportunities to grow and access training. Enjoy staff perks and a supportive working environment that values wellbeing and community spirit.

Qualifications

• Willingness to learn and develop skills.
• Attention to detail and high standards.
• Passion for delivering excellent customer service.
• Positive, can-do attitude and strong team player.
• Sufficient English to perform role and understand allergen controls.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Be the first point of contact for late arrival check-ins and walk-ins.
• Ensure guest and business safety and security are the top priority at all times.
• In the event of a fire, safely and efficiently evacuate all guests and team members from the business.
• Answer telephone enquiries and resolve customer complaints to ensure every guest enjoys their stay.

Skills

Willingness to learn

Attention to detail

Customer service

Teamwork

English proficiency

Job description

Hungry Horse is seeking a Night Porter to help safeguard guests and staff while delivering friendly, memorable service. You’ll be the first contact for late check-ins and walk-ins, ensuring safety and smooth operations through the night.

Join a fun, inclusive team at our pubs, with opportunities to grow and access training. Enjoy staff perks and a supportive working environment that values wellbeing and community spirit.