Night Porter — Safe, Welcoming Guest Experience

Greene King; Charvil; Presencial; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Staff training and development

Wage-access via Stream

Employee discounts on brands

Descripción de la vacante

Greene King’s Hungry Horse is seeking a Night Porter to safeguard guests, staff and the venue overnight while maintaining a welcoming atmosphere. You’ll be the first point of contact for late check-ins and walk-ins, ensuring security and service standards are consistently met.

This role also involves handling inquiries, supporting safety procedures, and collaborating with the team to deliver great hospitality. Training, discounts, and wage-access options are available for staff.

Formación

• A willingness to learn and develop your skills.
• A great eye for detail and pride in maintaining high standards.
• A passion for delivering excellent customer service and making every guest feel welcome.
• A positive, can-do attitude and the ability to work well as part of a team.
• Sufficient spoken and written English to perform the role safely and understand allergen controls.

Responsabilidades

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Be the first point of contact for late arrival check-ins and walk-ins.
• Ensure guest and business safety and security are the top priority at all times.
• In the event of a fire, safely and efficiently evacuate all guests and team members from the business.
• Answer telephone enquiries and resolve customer complaints to ensure every guest enjoys their stay.

Conocimientos

Willingness to learn

Attention to detail

Customer service

Teamwork

English proficiency

Descripción del empleo

Greene King’s Hungry Horse is seeking a Night Porter to safeguard guests, staff and the venue overnight while maintaining a welcoming atmosphere. You’ll be the first point of contact for late check-ins and walk-ins, ensuring security and service standards are consistently met.

This role also involves handling inquiries, supporting safety procedures, and collaborating with the team to deliver great hospitality. Training, discounts, and wage-access options are available for staff.