Night Porter - Part Time

TN United Kingdom; London; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player seeks dedicated individuals to join their housekeeping team, ensuring outstanding guest service and maintaining high standards of cleanliness. This role involves organizing and stocking storerooms, assisting with guest room setups, and delivering exceptional service under pressure. Ideal candidates will possess strong communication skills, attention to detail, and a commitment to teamwork. If you're passionate about providing top-notch service in a luxury environment, this opportunity is perfect for you.

Qualifications

• Exceptional cleaning and service with great attention to detail.
• Strong communication and customer service skills, both written and spoken.

Responsibilities

• Ensure service and guest corridors are always clean and tidy.
• Perform routine cleaning and maintain high service levels under pressure.
• Support moving furniture and assist with guest room setups.

Skills

Cleaning Skills

Customer Service

Time Management

Attention to Detail

Teamwork

Communication Skills

Job description

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To assist with delivery and control of amenities on guest floors and be responsible for stock levels and to provide consistently outstanding guest service according to The Raffles standards. Organising, stocking and cleaning storerooms, linen cupboards and housekeeping areas. To assist with the set up and organising of guest rooms and areas including moving tracking and organising furniture.

To act as a representative of The Raffles value during your interaction with guests and colleagues.

This role will predominantly include overnight working.

Responsibilities

Operation

• To ensure service and guest corridors and back of house stairs are always kept clean and tidy.
• Ensure daily shift hand over routines and procedures are followed with clear and accurate communication across the department.
• To perform routine cleaning, delivering a service to consistently meet and exceed guest expectations.
• To ensure all storage areas within department are maintained to a high standard.
• To restock the housekeeping pantries across the building.
• To support moving furniture from the room, applying manual handling measures, for press junket and VIP setups under the Assistant Housekeeper Manager.
• To action all reasonable requests from Housekeepers, Room Attendants, and guests in a timely fashion.
• To carry out room moves, furniture arrangements and setups as requested.
• To ensure storage rooms are clean, free of rubbish, neatly presented, and stock lists are updated.
• To carry out regular floor walks of public areas.
• To follow the lost property procedure.
• Additional responsibilities in the absence of line manager or senior employee.
• Performs other duties as required or assigned, including working in a different department or restaurant than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental fire, emergency, and bomb procedures.
• Ensure the safety of persons and property within the premises by strict adherence to laws, statutes, and ordinances, and by pre-planning defenses against hazards.
• Encourage a general awareness of health and safety in all tasks and activities undertaken in the department.

Qualifications, Skills & Experience

Essential

• Able to provide exceptional cleaning and service with great attention to detail.
• Enthusiasm and commitment to delivering the best service and experiences.
• Able to work within a team.
• Professional and well-groomed appearance.
• Proven ability to provide high service levels under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with multitasking ability while maintaining professionalism.
• Willingness to contribute to a 24h operational schedule when required.

Desirable

• Previous experience in a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

This document reflects the job content at the time of writing and may change with operational needs. Changes will be discussed with the jobholder and the job description amended accordingly.