Night Porter / Night Receptionist

The Grand Hotel, Birmingham; Birmingham; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Service charge and gratuities

Staff stays at Grand Hotel / De Vere

50% off food & drinks at Isaacs/Madele

Employee benefits portal access

Annual complimentary stay

Birthday day off + voucher

Birthday bonus

Wagestream access

Apprenticeship programmes

28 days holiday increasing to 33

Job summary

The Grand Hotel Birmingham is seeking a Night Porter / Night Receptionist to support overnight guest experiences. You’ll welcome guests, handle late arrivals, and assist with requests while ensuring a safe, secure environment.

Shifts run 8.00pm–6.30am or 10.00pm–8.00am, four nights per week, with weekday and weekend coverage. Benefits include service charge, staff discounts, meals on duty, and access to wellbeing and employee advantages.

Qualifications

• Previous customer service experience, ideally within hospitality or a guest-facing environment.
• A warm, friendly and approachable manner, with clear and confident communication skills.
• The ability to remain calm, organised and solutions-focused while managing a variety of guest requests.
• Good IT skills; experience using Opera PMS would be advantageous but isn’t essential.
• Flexibility to work overnight shifts across weekdays and weekends.

Responsibilities

• Providing a warm, professional welcome and checking guests in and out efficiently.
• Responding confidently to guest enquiries and offering recommendations about the hotel and local area.
• Resolving guest requests and concerns with professionalism, empathy and attention to detail.
• Delivering overnight room service and supporting other departments with late-night operations and functions.
• Helping to maintain a safe and secure environment for our guests, colleagues and hotel throughout the night.

Skills

Customer service experience

Warm, friendly demeanor

Clear communication

Calm under pressure

IT skills

Opera PMS experience (advantage)

Tools

Opera PMS

Job description

At The Grand Hotel Birmingham, we know that exceptional hospitality never sleeps.

Join our team as a Night Porter / Night Receptionist and you’ll be at the heart of our overnight guest experience, ensuring every guest feels welcomed, valued and cared for throughout their stay. Whether you’re welcoming a late arrival, responding to a guest request or helping to keep the hotel safe and secure, you’ll take pride in delivering thoughtful, personal service—whatever the hour.

This is a full-time role working 40 hours per week over four nights, including weekdays and weekends. Typical shifts are 8.00pm–6.30am or 10.00pm–8.00am, so flexibility to work overnight between 8.00pm and 8.00am is essential.

What you’ll be doing

• Providing a warm, professional welcome and checking guests in and out efficiently
• Responding confidently to guest enquiries and offering recommendations about the hotel and local area
• Resolving guest requests and concerns with professionalism, empathy and attention to detail
• Delivering overnight room service and supporting other departments with late-night operations and functions
• Helping to maintain a safe and secure environment for our guests, colleagues and hotel throughout the night

What we’re looking for

• Previous customer service experience, ideally within hospitality or a guest-facing environment
• A warm, friendly and approachable manner, with clear and confident communication skills
• The ability to remain calm, organised and solutions-focused while managing a variety of guest requests
• Good IT skills; experience using Opera PMS would be advantageous but isn’t essential
• Flexibility to work overnight shifts across weekdays and weekends

At the Grand Hotel Birmingham we make every effort to reward and recognise the loyalty and hard work you provide by offering the following:

• £27,765+ Service Charge and Gratuities to further your earning potential.
• Stay at the Grand Hotel or other De Vere properties for as little as £50, with special rates for friends and family
• Get 50% off food and drinks when you dine in Isaacs or Madeleine - or at any De Vere location
• Explore our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities.
• Earn extra cash through our employee referral scheme.
• Free, freshly cooked meals from our chefs, available twice a day across service periods
• Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling.
• As a token of our gratitude for your loyalty, we'll treat you to an annual complimentary stay at The Grand Hotel or any De Vere property of your choice, plus additional monetary rewards for reaching long service milestones – which increase year on year!
• We believe in celebrating your special moments too, which is why we offer an extra paid day off for your birthday, along with a £20 love to shop voucher.
• Inclusive multifaith prayer room accessible any time for all team members
• Experience the flexibility and convenience of Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
• Take advantage of career development opportunities and apprenticeship programmes
• Regular team appreciation events and monthly recognition programmes
• Career development opportunities – including access to nationally recognised, funded apprenticeship programmes
• 28 days holiday each year (increasing annually up to 33 days)
• Venue closure over the Christmas period allowing you time off to enjoy the festive season

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.