Night Porter (Part Time)

Leonardo Hotels; Cheltenham; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Special room rates across UK & Europe

Recognition vouchers

Thank You Week

Training & progression paths

Job summary

Leonardo Hotels is seeking a Night Porter in Cheltenham to support the Front Office and ensure smooth night operations. You will act as an ambassador for the hotel, delivering guest care and collaborating with other departments to uphold service standards.

You will work as part of the Night team, focusing on safety, guest interactions at arrival/departure, and assisting in kitchen tasks for room service orders, while embracing the company vision and values.

Responsibilities

• Ensure hotel security and safety during night shifts
• Conduct regular checks and fire walks as part of safety routine
• Assist with guest interactions during welcome and departure
• Assist in preparing ambient breakfast items for morning display
• Support Head of Department to keep operations running smoothly

Job description

The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Night Porter, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! Whilst working as part of a vibrant team, you'll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you'll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.

If you're our ideal Night Porter, you will:

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you'll be setting out ambient breakfast items in the morning, and it needs to look great!

Some of the perks you could enjoy include:

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!