Night Porter - Concierege

Millennium & Copthorne Hotels; Greater London; On-site; GBP 23,000 - 30,000; Full time

Benefits offered by this job

Social events

Wellbeing

Training & development

Cash health plan

Pension scheme

Career development

Season ticket loan

Volunteer days

Complimentary meals

Holiday scheme

Accommodation discount

Life assurance

Recommend a friend

Job summary

Millennium & Copthorne Hotels is seeking a Night Porter/Concierge to assist guests with luggage and transport, and to deliver efficient front desk and reservations support. You will help uphold financial controls and ensure accurate reporting while providing courteous, professional service throughout the night.

Key responsibilities include coordinating with city activities to enhance guest experiences, managing guest messages and packages, and maintaining up-to-date knowledge of hotel events and

Qualifications

• Ability to multi task and manage operation proactively.
• Strong communication and leadership skills.
• Experience with guest service and front desk operations is preferred.
• Familiarity with Opera and Oracle hotel systems.

Responsibilities

• Assist arriving guests with luggage and transportation needs.
• Provide front desk and reservations service to guests.
• Maintain financial control procedures for accurate reporting.
• Be aware of city activities to enhance guest experiences and provide recommendations.
• Manage guest messages, mail, packages, and faxes; review notices and function sheets.

Skills

Multi-tasking

Operations management

Communication

Leadership

Flexibility

Calm under pressure

Customer service

Tools

Opera

Oracle

Job description

Night Porter - Concierge

Assist arriving guests with their luggage and transportation requirements and provide guest service. Operate and maintain standard financial control procedures to ensure accurate accounting and reporting. Provide efficient and courteous front desk and reservations service to all guests.

Key Responsibilities

• Is aware at all times of activities in the city (theatre, arts, exhibits, concerts, shows, sports and leisure activities). Is also familiar with the city restaurants and has established contacts with them to provide maximum guest service.
• Performs all reasonable services a guest may require; anticipate guest requests and requirements in order to be able to satisfy them efficiently and promptly.
• Conduct is always friendly, courteous and professional in meeting guests needs.
• Ensures the proper handling of guest messages, mail, packages, flowers and faxes.
• Reviews all memos. Logbooks, messages, VIP lists, function sheets, etc. to ensure up to date and thorough knowledge of functions and happenings within the hotel.

Requirements

• Ability to multi task
• Capacity to proactively manage the operation
• Knowledge of Opera, Oracle and large hotel operation
• Skill in communication, guest service and leadership
• Strong communicator
• Personable
• Flexible
• Calm under pressure

Benefits

• Social Events, Wellbeing and Team Activities
• Training and development
• Cash Health Plan cover option available
• Pension Salary Sacrifice Scheme
• Career development and salary reviews
• Interest free Season Ticket Loan Scheme
• 1 Volunteer Days per year (fully paid and in addition to your annual leave)
• Complimentary meals prepared for you by our chefs
• Length of Service related holiday scheme
• Discount on Accommodation worldwide and 50% Food and Beverage Outlets
• Life Assurance
• Recommend a Friend Scheme