Night Porter (7-Month Fixed-Term Contract)

Leonardo Hotel Management (UK) Limited; City of Edinburgh; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

Room discounts

Voucher scheme

Talent referrals

Wellbeing calendar

Training & progression

Job summary

NYX Hotels in Edinburgh is seeking a Night Porter on a 7-month fixed-term contract to support the Front Office team and ensure guest satisfaction during night hours.

You will help with safety and security, assist with early morning breakfast setup, and collaborate with other departments to deliver moments of hospitality across the property, while representing the NYX brand within the Leonardo Hotels estate.

Qualifications

• Safety and security-focused responsibilities for hotel operations.
• Deliver high levels of guest care and assistance during night shifts.
• Detail-oriented approach to presenting breakfast items and room service prep.

Responsibilities

• Ensure safety and security of hotel and guests.
• Carry out regular Fire Walks each night.
• Set out ambient breakfast items and ensure presentation looks great.
• Collaborate with Night team and Front Office to support operations.

Skills

Safety awareness

Guest service

Team collaboration

Attention to detail

Fire safety procedures

Job description

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel.

NYX Hotels is a part of the Leonardo Hotels portfolio. The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Night Porter, you’ll be right in the heart of the hotel, so we want you to take pride in everything you’ll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you’ll be stepping into a busy role! Whilst working as part of a vibrant team, you’ll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you’ll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.

What you will do:

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you’ll be setting out ambient breakfast items in the morning, and it needs to look great!

Perks and benefits (7-Month Fixed-Term Contract)

• Special rates on Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Talent referral scheme
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Wellbeing Calendar
• Ongoing job-related training programmes with clear paths for progression

We’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

Why come join us as a Night Porter (7-Month Fixed-Term Contract)? At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you’re part of the NYX team, you’re part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, "Come Join Us Guest Care" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality! At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality!

We are a Disability Confident Employer and a member of the Valuable 500. We partner with social enterprises to change attitudes towards disability, and provide opportunities ensuring everyone is able to fulfil their potential at work.