Night Porter (7-Month Fixed-Term Contract)

Leonardo Hotels; City of Edinburgh; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Special rates on NYX and LeonardoHotel

Company-wide recognition scheme

Thank You Week

Ongoing job-related training

Job summary

NYX Hotels, part of the Leonardo Hotels family, is seeking a Night Porter to support the Front Office and ensure seamless operations and memorable guest experiences. You will work as part of a lively Night team, greeting guests on arrival and departure, and assisting with room service orders to enhance the guest journey.

The role emphasises safety, security, and attention to detail, with responsibilities including regular Fire Walks, maintaining ambience for the breakfast setup, and

Qualifications

• Guest service orientation and guest care
• Vigilance for safety and security
• Ability to work as part of a night team and adapt to a busy environment

Responsibilities

• Support Front Office to ensure smooth night operations
• Interact with guests during welcome and departure
• Assist with room service orders and kitchen interaction
• Carry out regular Fire Walks each night
• Maintain hotel standards and assist Head of Department

Skills

Guest service

Safety awareness

Teamwork

Job description

The Night Porter will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.

As a Night Porter, you'll be right in the heart of the hotel, so we want you to take pride in everything you'll be doing to support your Head of Department and keep things running like clockwork. Take a deep breath because you'll be stepping into a busy role! Whilst working as part of a vibrant team, you'll be maximising guest satisfaction by delivering excellent guest care at all times. As well as interacting with guests at welcome and departure, you'll also be shaping their experience by getting involved in the Kitchen to prepare room service orders.

If you're our ideal Night Porter, you will:

• (Along with your other colleagues in the Night team), take responsibility for the safety and security of the hotel and our guests
• Carry out regular Fire Walks each night
• Be detail-oriented: you'll be setting out ambient breakfast items in the morning, and it needs to look great!

NYX Hotels is giving laidback luxury: we are THE destination! Our NYX team (we call them City Lovers!) is a diverse bunch of vibrant people, who are on a mission to make NYX the first-choice for guests looking for a high-end stay with a unique, urban feel. NYX Hotels is a part of the Leonardo Hotels portfolio.

Some of the perks you could enjoy include:

• Special rates on NYX and Leonardo Hotel rooms across the UK & Europe
• Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops
• Thank You Week: from ice cream trucks to yoga classes and lots in between!
• Ongoing job-related training programmes with clear paths for progression

We're committed to creating a workplace where every individual-regardless of background, identity, or lived experience-is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.

At NYX Hotels, we look after our City Lovers just as well as we look after our guests. Once you're part of the NYX team, you're part of the Leonardo Hotels community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, \"Come Join Us Guest Care\" training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality!