Housekeeping Supervisor

Hand Picked Hotels Ltd; Yarm; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Service charge

Uniform and meals on shift

Free onsite parking

Staff discounts

Training & development

Job summary

Hand Picked Hotels in Crathorne Hall Hotel is seeking a knowledgeable and enthusiastic Housekeeping Supervisor to lead our housekeeping team and uphold luxury standards for guest rooms and public areas.

You will oversee room inspections, ensure premium towels and toiletries are replenished, coordinate in-room refreshments, and motivate staff to deliver service, excellence, and consistency on a 5-out-of-7 rota.

Qualifications

• Experience in supervisory housekeeping roles.
• Willing attitude and a friendly nature.
• Passion for delivering high-quality, personalised service.

Responsibilities

• Lead and model exceptional housekeeping standards for guest rooms and public spaces.
• Oversee room inspections and ensure replenishment of towels, toiletries and in-room refreshments.
• Motivate and manage the housekeeping team to deliver service with excellence and consistency.
• Work on a full-time rota (5 days out of 7) with 35 hours per week, including weekends.

Skills

Housekeeping

Team leadership

Guest service

Attention to detail

Job description

Hand Picked Hotels

Housekeeping Supervisor - Crathorne Hall Hotel
Location:Yarm, North Yorkshire, TS15 0AR
Salary:Starting at £14.30 per hour + service charge + excellent colleague benefits
JobType: Full-time |Permanent | 5 days out of 7

Come and join our Team...

We are currently seeking a knowledgeableand enthusiastic Housekeeping Supervisor at Crathorne Hall Hotel, part of Hand Picked Hotels.

Crathorne Hall offers an exceptionalenvironment for professionals who want to be part of something truly special.With its Edwardian grandeur, breathtaking views, and award-winning service,working here means becoming part of a story that spans generations.

Whether you’re working in the kitchen, frontof house, events, housekeeping, or management, you’ll find yourself surroundedby a passionate, welcoming team who support one another and take pride ineverything they do.

As a member of our team, you will help create unforgettable moments for guests as they explore our tranquil grounds, celebrate special events, and enjoy our personalised service, with an emphasis on service, excellence & consistency.
If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Crathorne Hall Hotel offers an inspiring place to grow your career.

What will the role involve?

As a Housekeeping Supervisor, you will lead by example in creating an exceptional first impression by ensuring guest rooms and public spaces are immaculately cleaned, presented and maintained to the highest standards. With meticulous attention to detail, you will oversee room inspections, ensure premium towels and toiletries are replenished, and that in-room refreshments, including a curated selection of teas, coffees, and biscuits, are elegantly arranged. Your commitment to excellence and high standards will help deliver an unforgettable, magical guest experience. As a confident leader and strong team player, you will support, guide, and motivate the housekeeping team, ensuring efficiency, consistency, and the continued reputation for luxury and comfort.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 35 hours per week, which may vary depending on business.

Flexible working hours can be accommodated wherepossible.

What’s init for you?

• Acompetitive hourly rate of £14.30 with incremental pay reviews based on recognitionofcommitment and performance, plus a share of service charge.
• Awelcoming, inclusive culture where long-term friendships and diversity arecelebrated.
• Ongoingcareer development with in-house and external training, includingapprenticeships and industry-recognised courses.
• 28 days holiday per year including bankholidays, increasing to 33 days including bank holidays with length ofservice.
• Uniform and meals on shift provided.
• Free onsite parking (where applicable).
• Access towellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay &Life assurance scheme.
• Online retail discount platform offeringthousands of savings with high street retailers and restaurants as well asa health and well-being platform.
• Discounted stays in our hotels and onfood, drink, spatreatments & products.
• Annual loyalty awards (like afternoonteas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awardsceremony.
• Regular team gatherings and appreciation events.

Are you Hand Picked?

• We are looking for proactive and enthusiasticcandidates that have a willing attitude and a welcoming and friendlynature. We thrive on excelling together to ensure as a team we deliverservice, excellence and consistency, fostering a culture of collaboration,partnership & teamwork.
• You will have passion and pride indelivering exceptional, high-quality, personalised service to ensure our guestsexperiences are memorable.
• You will have previous housekeeping experience in a supervisory role, and feel confident leading a team while also working independently in a fast-paced, busy environment.

Who we are…

Hand PickedHotels was founded in 2001 by owner and Chairman, Julia Hands MBE, and todaystill remains a family-owned group which has 21 unique luxury country housesand coastal retreats, each hand picked for their individuality. Architecturallydistinctive and quintessentially British, every hotel boasts an extraordinarylocation from Scotland to the Channel Islands, offering breathtaking views fromvast countryside to expansive beaches, to lush woodlands.

Dedicatedto creating unique and enchanting stays, curated personalised service runsthrough the heart of every hotel. Whilst each hotel is individual, eachproperty fulfils the company values of family, individuality, community andcare, with a team commitment to aiming higher and delight their guests withmagical experiences that offer a true escape from the every day.

Hand PickedHotels are committed to protecting the environment for a sustainable future,and all of our hotels have received the ‘Green Tourism’ accreditation. ARecognition of our progress in reducing energy use and waste, supportingbiodiversity, and sourcing responsibly from local and ethical partners.

Hand PickedHotels is an Equal Opportunities employer. Candidates must be eligible to liveand work in the UK.