Night Porter

Brightstar Hospitality Management; Sheffield; On-site; GBP 24,000 - 30,000; Full time

Job summary

Brightstar Hospitality Management in Sheffield is seeking a Night Porter to be the reassuring overnight presence, greeting guests, handling late check-ins, and supporting both guests and the hotel team.

You will conduct security rounds, maintain clean public areas, respond to guest requests, and ensure safety during night hours, reflecting Brightstar's values.

Responsibilities

• Greet guests arriving or departing overnight with professionalism and care.
• Handle guest requests, bookings, or queries during the night shift.
• Communicate clearly with day staff to hand over relevant information.
• Provide assistance with luggage, room access, or guest needs.
• Support lone working procedures and elevate issues when necessary.
• Demonstrate reliability and responsibility in an overnight role.
• Uphold Brightstar’s values in all guest and colleague interactions.
• Manage late check-ins, early check-outs, and overnight arrivals.
• Perform regular internal and external security patrols.
• Maintain cleanliness and presentation of lobbies, entrances, and public areas.
• Record incidents or unusual activity accurately for management follow-up.
• Respond to any faults or maintenance concerns overnight.
• Follow fire safety and emergency protocols with confidence.
• Ensure guest satisfaction is maintained through attentive overnight service.

Job description

Profile

Brightstar is an award-winning hospitality management company, with a proven track record in delivering excellence. Our motto is people, quality, profit, and it’s no accident that people come first. We know that great things come from great people! We are passionate about creating an environment where our employees can bring their A-game and be their best selves.

As a Night Porter, you’ll be the reassuring presence overnight, ensuring our guests feel welcome, safe, and supported during their stay. From managing late check-ins to conducting security rounds and assisting with guest requests, you’ll help maintain the smooth running and presentation of the hotel throughout the night.

Brightstar’s values are at the heart of everything we do: Have Fun, Enjoy Your Work, Act with Integrity, Reach for More, and Take Care. As Night Porter, you’ll reflect these values by offering calm, dependable service and supporting both guests and the hotel team during out-of-hours operations.

Objectives of this role:

• Provide warm, professional guest service throughout the night.
• Support smooth overnight operations, including check-ins and check-outs.
• Maintain hotel security and safety through routine checks.
• Respond to guest queries or concerns in a timely and calm manner.
• Complete basic cleaning, maintenance, or reporting tasks to uphold standards.

Key Responsibilities

People

• Greet guests arriving or departing overnight with professionalism and care.
• Handle guest requests, bookings, or queries during the night shift.
• Communicate clearly with day staff to hand over relevant information.
• Provide assistance with luggage, room access, or guest needs.
• Support lone working procedures and elevate issues when necessary.
• Demonstrate reliability and responsibility in an overnight role.
• Uphold Brightstar’s values in all guest and colleague interactions.

Quality

• Manage late check-ins, early check-outs, and overnight arrivals.
• Perform regular internal and external security patrols.
• Maintain cleanliness and presentation of lobbies, entrances, and public areas.
• Record incidents or unusual activity accurately for management follow-up.
• Respond to any faults or maintenance concerns overnight.
• Follow fire safety and emergency protocols with confidence.
• Ensure guest satisfaction is maintained through attentive overnight service.

Profit

• Assist with overnight tasks that support next-day service readiness.
• Protect hotel property through regular checks and secure procedures.
• Report any issues with systems, stock, or maintenance promptly.
• Avoid waste and promote efficiency during low-occupancy hours.
• Maintain accurate guest records and documentation overnight.
• Support a seamless guest experience that encourages repeat stays.
• Contribute to a secure and stable working environment that avoids service disruptions.

Responsible Business

• Follow all health & safety, security, and emergency procedures.
• Ensure the safety of guests, colleagues, and the hotel property.
• Handle sensitive guest information discreetly and securely.
• Wear appropriate uniform and maintain professional appearance.
• Promote sustainable practices (e.g., lights off in unused areas).
• Treat all guests and colleagues with respect and fairness.
• Maintain vigilance and professionalism throughout night hours.