Night Porter

Hilton; City of Edinburgh; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Discounts on food and accommodation

Learning and progression opportunities

Friend and family rates

Employee Assistance Program

Free Leisure Club access

Long Service Awards

Refer a Friend Bonus

Annual Social Events

Free parking

Uniform provided

Job summary

Hilton Edinburgh Carlton in Edinburgh is seeking a Night Porter to join our dynamic hospitality team. The role requires delivering exceptional guest service overnight, handling check-in/out support, and maintaining safety and cleanliness standards throughout the shift.

You will respond to guest queries efficiently, assist with late-night requests, and prepare facilities for the next day, contributing to a seamless guest experience at our city hotel.

Qualifications

• Attention to detail is essential for night audits and guest safety.
• Excellent customer service is required to ensure guest satisfaction.
• Be a team player yet comfortable working independently during night shifts.

Responsibilities

• Provide overnight support in the hotel.
• Contribute to a positive guest experience from check-in to check-out.
• Respond to guest queries promptly and professionally.
• Ensure high health and safety standards are followed.
• Prepare facilities for the following day.

Skills

Attention to detail

Excellent customer service

Team player

Independent work

Adaptable and proactive

Job description

Location: Hilton Edinburgh Carlton, Edinburgh

Contract type: Permanent

Hours: Full Time

Posted date: 14/09/2026

We have an exciting opportunity for a Night Porter to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person:

• Attention to Detail
• Passion for Excellent Customer Service
• A team player, who is also comfortable with working independently
• Willing to adapt and develop

The Role:

• Providing overnight support in the hotel
• Contribute to a positive guest experience from Check in to Check out, by delivering exceptional customer service
• Responding to guest queries in an efficient manner
• High compliance with Health and Safety regulations
• Preparing facilities for the following day

The Benefits:

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality.

We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

Overlooking the Royal Mile, this modern hotel in an imposing Victorian building is a 3-minute walk from Edinburgh Waverley train station and a 9-minute walk from Edinburgh Castle. Contemporary rooms come with work stations, TVs, minifridges and free WiFi. Some have views over Arthur's Seat. There’s a grill restaurant, as well as a chic bar. Other amenities include a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.

Expected Salary (this is not sent to the employer)

(optional) I am a diversity candidate. I am BIPOC or from a disadvantaged background or over 55 years old or Non-Binary or Disabled or Non-Heterosexual etc.
* We do not send this information with job applications.
What is BIPOC? | Why do we ask?