Night Porter

Hilton Edinburgh Carlton; City of Edinburgh; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Discounts on food and drink

Learning and progression

Friends and family rates

Employee assistance program

Leisure club access

Long service awards

Recognition awards

Refer a friend bonus

Annual social events

Free parking

Staff meals on duty

Uniform provided

Job summary

Hilton Edinburgh Carlton is seeking a Night Porter to join our energetic hospitality team. You will provide overnight support, maintain security, and ensure guest comfort through seamless service from check-in to check-out.

This role suits those who thrive in a fast-paced environment, communicate confidently, and work both in a team and independently. We offer competitive pay, employee benefits, and opportunities to develop within Klarent Hospitality’s Edinburgh portfolio.

Qualifications

• Excellent customer service skills and a proactive attitude.
• Able to work overnight hours with reliability.
• Strong teamwork and independent working ability.

Responsibilities

• Providing overnight support in the hotel
• Contribute to a positive guest experience from Check in to Check out, by delivering exceptional customer service
• Responding to guest queries in an efficient manner
• High compliance with Health and Safety regulations
• Preparing facilities for the following day

Skills

Confident Communicator

Attention to Detail

Customer Service

Team Player

Adaptability

Job description

Job Ref: AM15780 Branch: Hilton Edinburgh Carlton Location: Hilton Edinburgh Carlton, Edinburgh Salary/Benefits: Competitive Salary Contract type: Permanent Hours: Full Time Hours per week: 40 Posted date: 14/09/2026 Closing date: 14/10/2026 We have an exciting opportunity for a Night Porter to join our dynamic team. If you thrive in a fast-paced environment and are ready to excite the world of hospitality, this is the job for you!

The Person

• Confident Communicator
• Attention to Detail
• Passion for Excellent Customer Service
• A team player, who is also comfortable with working independently
• Willing to adapt and develop

The Role

• Providing overnight support in the hotel
• Contribute to a positive guest experience from Check in to Check out, by delivering exceptional customer service
• Responding to guest queries in an efficient manner
• High compliance with Health and Safety regulations
• Preparing facilities for the following day

The Benefits

• Amazing discounts on food, drink and accommodation throughout the group
• Huge opportunities for Learning, Development and Progression
• Excellent rates for friends and family
• Employee Assistance Program
• Free use of the Leisure Club where applicable
• Long Service Awards
• Recognition Awards
• Refer a Friend Bonus
• Annual Social Events
• Free Parking where applicable
• Staff Meals on duty
• Uniform provided

This Hotel is proudly managed by Klarent Hospitality. We pride ourselves on Inspiring Leadership, Respect for our People, Commitment to Diversity & Inclusion and Encouraging Friendly Work Environments. Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth. To find out more, visit https://www.klarenthospitality.com. Overlooking the Royal Mile, this modern hotel in an imposing Victorian building is a 3-minute walk from Edinburgh Waverley train station and a 9-minute walk from Edinburgh Castle. Contemporary rooms come with work stations, TVs, minifridges and free WiFi. Some have views over Arthur's Seat. There's a grill restaurant, as well as a chic bar. Other amenities include a fitness room and 7 meeting spaces, including a ballroom with city views and seating for up to 300.