Night Porter

Aimbridge EMEA; Chester; On-site; GBP 18,000 - 23,000; Full time

Benefits offered by this job

Industry leading training

Staff discounts

Financial wellbeing Stream

Employee assistance

Incentives

Free staff parking

Gym access

Job summary

Aimbridge Hospitality EMEA is seeking a Night Porter for the Mercure Chester Abbots Well Hotel in Chester, England. The role focuses on safety, security, and guest service during night hours, with duties spanning across departments to ensure a first-class stay.

You will work overnights, be 18+, and benefit from industry-leading training, staff discounts, and development opportunities within a supportive team.

Qualifications

• Must be 18 or older.
• Willing to work night shifts and overnight hours.
• Strong customer service and communication skills.
• Ability to liaise with guests and staff and resolve issues professionally.

Responsibilities

• Ensure the safety and security of guests, staff and the hotel during night hours.
• Perform minimum of two security checks at regular intervals with emphasis on fire safety.
• Prepare breakfast for 6am and assist with AM duties.
• Liaise with guests and residents, addressing problems and resolving complaints politely.

Skills

Security awareness

Customer service

Communication skills

Night shift

Attention to detail

Team player

Job description

As a Night Porter you will be responsible for ensuring the safety and security of hotel guests, staff, and the hotel at nights. You will also ensure the minimum of 2 security checks at regular intervals with emphasis on security, and fire safety. You will also help prepare breakfast for 6am, daily and liaise with guests and residents in the hotel, dealing with any problems and resolving complaints in a courteous and professional manner. As an integral part of night time operations in the hotel, your role extends beyond the front desk! You'll be agile in your role and support operations in food and beverage, maintenance and all other areas that will require your first class customer service skills and exemplary team work skillset. This role is unlike any other in our hotel and offers development opportunities across all departments. You'll play a crucial role in ensuring that guests have a first class enjoyable and comfortable stay.

• Strong attention to detail: As night porter, you must have a keen eye for detail to ensure that all areas of the property are clean and presentable.
• Good communication skills: You'll have strong communication skills to interact with guests and staff members effectively. You may also need to report any issues or incidents to the appropriate authorities.
• Customer service skills: You should possess good customer service skills to assist guests with their needs and ensure that they have a comfortable and pleasant stay. You'll need to be approachable, friendly, and able to handle any guest complaints or requests.
• Ability to work overnight shifts: It goes without saying, but you must be able to work late-night and early-morning shifts as the role typically involves working during the night-time hours.
• Please note that we will only be accepting applicants who are age 18 or above for this role, and comfortable with a nightshift working pattern, including commuting to and from the hotel. Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We're passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our "people first" approach to business, the Aimbridge experience is like no other., At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone 'A Place to Grow'

Mercure Chester Abbots Well Whitchurch Road, Christleton, Chester, Cheshire, CH3 5QL. Few Chester hotels can boast two acres of exquisite landscaped gardens and a dedicated health and beauty spa, but the Chester Abbots Well Hotel does so in abundance. Nestled amidst two acres of landscaped gardens just two miles from the city centre and Cheshire Oaks, this 4-star Chester hotel is ideal for weekend breaks and pamper breaks. After a day in the hotel's Feel Good Health Club, experience fine dining at The Brasserie restaurant and bar. The newly refurbished Feel Good Health Club boasts one of the most fully equipped gyms in Chester, while the swimming pool, spa, jacuzzi and steam room facilities make it one of the top relaxation destinations in the city. Explore the historic wonders Chester has to offer, including the Roman Amphitheatre and the defensive Roman walls that surround the city. The cathedral and half-timbered medieval buildings are must-sees! The Mercure Chester Abbots Well Hotel provides accommodation 2 miles from Chester railway station and the historic city centre. Visit the ancient cathedral or shop for designer fashions at Cheshire Oaks outlet village.

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide - Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Starting salary above national minimum wage
• Access to hotel gym facilities
• Free staff parking