Conference & Banqueting Porter

LGH Hotels Management Ltd; Chester; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Employee discounts on bedroom rates

Shopping discounts

Eye care

Legal & money advice

Counseling sessions

Hospital & death benefit plans

Cycle to work scheme

Wellbeing resources

Job summary

LGH Hotels Management Ltd. is seeking a Conference & Banqueting Porter / Food & Beverage Supervisor to help ensure the restaurant and bar are prepared for service and presented to the highest standard.

You will support the F&B Manager, lead the team during service, and drive guest satisfaction through attentive service. The role focuses on delivering exceptional food and beverage experiences, setting expectations, and deputising when needed to maintain smooth operations and strong guest

Qualifications

• Previous experience in a food and beverage supervisory or senior team member role.
• Ability to lead by example and support others during service.
• Commitment to high standards of presentation, service and attention to detail.
• Clear and positive communication in busy environments.
• Motivation to create great guest experiences and help teams work well together.
• Desire to develop leadership skills within hospitality.

Responsibilities

• Support day-to-day operation and lead the team during service.
• Set clear expectations and delegate responsibilities as required.
• Drive revenue through exceptional service and attention to detail.
• Create memorable, personalised guest experiences to encourage return visits.

Skills

F&B supervisory experience

Leadership by example

Communication (clear)

Guest experience focus

Job description

The Queen at Chester Hotel

Check out the hotel on our virtual tour!

Conference & Banqueting Porter

The Opportunity

We are offering a fantastic opportunity for a motivated and people‑focused Food & Beverage Supervisor to join our team and play a key role in supporting the success of our hotel. This is a hands‑on, visible role where you will help shape the guest experience and support the team to perform at their best.

As part of the Food & Beverage department, you will help ensure that our restaurant and bar are fully prepared for service and presented to the highest standard at all times. You will act as an ambassador for our hotel, creating a welcoming environment where guests feel comfortable, valued, and well looked after.

How You’ll Make a Difference

Working closely with the Food & Beverage Manager, you will support the smooth day‑to‑day running of the operation and help lead the team during service. You will set clear expectations, lead by example, and step in confidently to support or deputise when required.

With a strong focus on exceptional food and beverage experiences, you will help drive revenue through great service, attention to detail, and positive energy on the floor. Above all, you’ll help create memorable, personalised experiences that encourage guests to return.

Benefits

• Our enviable employee discounts on bedroom rates across our Best Western hotel portfolio.
• Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
• Eye care
• Free legal & money advice
• Counseling sessions
• Hospital & death benefit plans
• Cycle to work scheme
• Wellbeing tips and support fitness videos
• Recipe ideas
• Advice on keeping active and healthy living
• Wellbeing podcasts and tv
• Breathing exercises
• 24/7 advice and support line
• Team reward & recognition
• Free meals on duty
• Free parking

Who This Role Is For

This role is well suited to someone who is ready to take the next step in food and beverage leadership and enjoys being involved in both service and team support.

You’re likely to thrive in this role if you:

• Have previous experience in a food and beverage supervisory or senior team member role
• Enjoy leading by example and supporting others to feel confident and capable during service
• Take pride in high standards of presentation, service, and attention to detail
• Communicate clearly and positively, even in a busy or fast‑paced environment
• Are motivated by creating great guest experiences and helping teams work well together
• Want to continue developing your leadership skills within hospitality

Hotel

Welcome to the original railway hotel. Since 1860, we’ve been creating wonderful experiences for discerning travellers. Situated at the gateway to Chester, we offer a stylish escape, a place to rest from your journey, and a luxurious, well‑connected base to explore Chester and beyond.

Our hotel is renowned for its rich heritage and stunning public areas, where you can enjoy great food, afternoon teas, and signature cocktails. Don’t miss our hidden gem, the terrace, a tranquil oasis in the heart of the city.

Built opposite Chester station to serve first‑class rail passengers, this hotel has an illustrious past. This magnificent brick and stucco Italianate building was considered the first skyscraper of its time. Since opening in 1860, it has hosted notable guests such as Charles Dickens, Cecil Rhodes, and Lillie Langtry.

All 218 bedrooms feature superfast Wi‑Fi, a TV, and 24‑hour room service. The hotel also offers 8 conference rooms, ideal for any event, meeting, or wedding.

About Us

Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.