Night Porter

Carden Park Hotel; Chester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Share of service charge

Discounted hotel accommodation for you

Discounted food and drink

Spa access and treatments discounts

Free staff lunch

Free on-site parking

Employee assistance programme

Golf/Leisure club membership

Staff transport option

Career progression

Funded qualifications

Outdoor pursuits facilities

Charity days

Job summary

Carden Park Hotel in Chester is seeking a Night Porter to join the overnight team. This permanent role runs 32–40 hours per week from 10:30pm to 7am, including weekends. You will assist guests, manage late check-ins, handle room service deliveries and maintain public areas to the highest standard.

Salary is £26,800 per annum, with service charge and extensive benefits. A driving license is desirable and travel to the rural location may require own transport.

Qualifications

• Experience in a hotel, hospitality or customer service environment preferred.
• Excellent communication and interpersonal skills.
• Positive, flexible attitude and ability to work calmly under pressure.

Responsibilities

• Deliver exceptional guest service throughout the night with professionalism and care.
• Greet guests and manage check-in/check-out procedures efficiently.
• Take and deliver room service orders promptly and courteously.
• Maintain cleanliness and presentation of public areas to a high standard.
• Carry out regular security and safety checks to ensure a secure environment.
• Support other departments overnight to ensure smooth hotel operations.
• Respond to guest enquiries promptly to create memorable experiences.

Skills

Guest service orientation

Communication skills

Night shift experience

Job description

Night PorterCarden Park Hotel Broxton Road, Chester, Cheshire, CH3 9DQ

Night Porter

Hours: 32 - 40 hours per week (4-5 nights per week) Enjoy a permanent contract working 10:30pm-7am, including weekends.

Salary: £26,800 per annum plus service charge plus extensive benefits

If you're at your best when the rest of the world is asleep, enjoy delivering exceptional guest experiences, we would love to hear from you.

As a Night Porter, you'll play a vital role in ensuring our guests receive a warm welcome, outstanding service and a safe, comfortable stay throughout the night. You'll be a key member of the overnight team, providing support across the hotel and helping to maintain the high standards our guests expect.

Your Night With Team Carden

• Delivering exceptional guest service throughout the night, anticipating and responding to guests' needs with professionalism and care.
• Welcoming guests with efficient check-in and check-out procedures.
• Making and Delivering room service orders promptly and courteously.
• Maintaining the cleanliness, presentation and organisation of public areas to the highest standard.
• Carrying out regular security and safety checks across the resort, ensuring a secure environment for guests, visitors and colleagues.
• Supporting other departments overnight to ensure the smooth running of hotel operations.
• Responding confidently and efficiently to guest enquiries and requests, creating memorable experiences at every opportunity.

About You

• Previous experience in a hotel, hospitality or customer service environment (preferred but not essential).
• Excellent communication and interpersonal skills.
• A positive, flexible and can-do attitude.
• The ability to remain calm and professional under pressure.
• Good attention to detail and strong organisational skills.
• Confidence working independently and taking responsibility during overnight shifts.
• A commitment to delivering exceptional guest experiences and upholding the highest standards of service.
• Full clean Driving License is desirable

Due to the rural location of Carden Park, applicants should have access to a vehicle or reliable transport methods.

The Perks of Team Carden

Benefits

• Share of the service charge
• Discounted hotel accommodation for yourself, family and friends
• Discounted food and drink to enjoy in the hotel when not on shift
• Discounted use of our award winning 5* spa, alongside treatments and retail
• Free staff lunch provided
• Free on-site parking
• Access to EAP
• Free Golf and Leisure Club membership, including free use of the gym & swimming pool
• Free regular transport mini-bus from Wrexham
• Progression opportunities for all
• Career development through funded qualifications
• Discounted use of the outdoor pursuits facilities
• Two paid charity days per year

Be Part of Team Carden

Providing world class service is at the heart of everything we do. You will need to be a natural night owl who can work well in a team. Providing excellent guest service will come naturally to you and you will have a keen eye for detail whilst keeping the hotel in a good appearance. Confidence with computers is required. You will work well in a team, as well as the ability to work independently when required. We are looking for someone to be remarkable, with a good eye for detail who takes pride in providing the best possible service.