Night Porter

Cairn Group; Cardiff; On-site; GBP 19,000 - 24,000; Full time

Benefits offered by this job

Incentives and service charge

Discounted stays across our hotels and

Food, beverage, spa and leisure

Health Care Cash Plan

Meals on duty

Employee Assistance Programme

Wellbeing resources and support

Opportunities to develop across our"},

Job summary

The Angel Hotel in Cardiff is recruiting for Front of House - Nights to join Cairn Group, delivering warm hospitality to guests staying and dining with us.

As part of a friendly team, you’ll welcome guests, respond to requests with a smile, and ensure the highest service standards across all night-time duties. No strict experience? We'll train you and support career development in hospitality.

Qualifications

• Strong guest-facing hospitality skills.
• Ability to work in a fast-paced environment.
• Excellent communication and a warm, professional demeanor.

Responsibilities

• Deliver warm, genuine hospitality to guests.
• Bring energy and personality to every interaction.
• Work with the team to provide exceptional service.
• Create a welcoming atmosphere that encourages return visits.
• Maintain high standards across all service moments.
• Learn and grow your hospitality and personal skills daily.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Location: The Angel Hotel

Department: Front of House - Nights

Join Cairn Group – Where People Drive Hospitality Forward, Together

At Cairn Group, we're passionate about creating memorable guest experiences, and it all starts with our people.

We're looking for enthusiastic, friendly and customer-focused people to join our team. Whether you're welcoming guests, serving in our restaurants and bars, working in our kitchens or supporting our teams behind the scenes, you'll play an important part in creating moments that matter for our guests.

Make Every Moment Matter

Every day is different, but every day you'll have the opportunity to make a positive impact. You will:

• Create memorable experiences by delivering warm, genuine hospitality.

• Bring energy and personality to every guest interaction.

• Be part of a team that works together to deliver exceptional service.

• Help create a welcoming atmosphere where guests want to return.

• Take pride in maintaining outstanding standards across every service.

• Learn, grow and build your hospitality and personal skills every day.

Bring Your Personality. We'll Help You Build Your Career.

We're looking for people who:

• Love making people feel welcome.

• Enjoy working in a fast-paced, people-focused environment.

• Add to our team, bringing a positive attitude and a willingness to learn.

• Take pride in delivering great service and working as part of a team.

• Communicate with confidence, warmth and professionalism.

• Want to develop their skills and build a rewarding career in hospitality.

No hospitality experience? No problem. If you bring the right attitude and a passion for people, we'll give you the training and support to succeed.

Why Cairn Group?

Our People First culture combines ambitious standards with genuine support, creating an environment where individuals are trusted to perform, encouraged to grow and recognised for the contribution they make. We believe success is built through collaboration, accountability and a shared commitment to excellence, giving our people the foundation to build long-term careers with purpose.

What you'll enjoy as part of the team

At Cairn Group, we recognise that our people are at the heart of our success. That's why we offer a range of benefits designed to support your wellbeing, reward your contribution, and help you build a rewarding career with us.

As part of the Cairn team, you'll enjoy:

• Incentives and Service Charge (site specific)

• Discounted stays across our hotels and venues

• Food, beverage, spa and leisure discounts

• Access to retail, entertainment and lifestyle discounts

• Leadership and career development programmes

• Long service awards recognising your commitment and contribution

• Refer-a-friend scheme

• Employee Assistance Programme offering confidential support whenever you need it

• Health Care Cash Plan

• Meals on duty

• Wellbeing resources and support

• Opportunities to develop and progress across our diverse hospitality portfolio

We're committed to creating an environment where people feel supported, valued and empowered to grow. Whether you're starting your career or taking the next step in leadership, Cairn Group offers the opportunity to build a career with purpose, alongside a team that's stronger together.

About The Angel Hotel

The Angel Hotel is a landmark hotel in the heart of Cardiff, overlooking Cardiff Castle and just moments from the Principality Stadium. With a history dating back to the 19th century, the hotel has welcomed generations of guests and today places visitors at the centre of the city’s major sporting occasions, concerts, shopping and attractions.

Join us and help create exceptional experiences every day.